Brother MFC-J6910DW - User Manual

Other manuals for Brother MFC-J6910DW

Service Manual394 pages

Basic User's Guide156 pages

Advanced User's Guide91 pages

Quick Setup Guide40 pages

Questions and Answers

T
Todd CoxSep 3, 2025
How to fix 'Touchscreen initialization failed' on Brother Printer?
- Z
  zacharyjonesSep 3, 2025
  If your Brother printer displays 'Touchscreen initialization failed', ensure nothing is touching the Touchscreen during startup. If the issue persists, there may be debris stuck between the touchscreen and its frame. Insert a piece of stiff paper to dislodge any debris.
D
Daniel PriceAug 25, 2025
What to do if Brother Printer says 'Paper Jam [Front,Rear]'?
- K
  Kelli PerezAug 25, 2025
  If your Brother printer displays 'Paper Jam [Front,Rear]', it means paper is jammed at the front and back of the machine. Remove the jammed paper. Also, avoid placing more than one sheet of paper in the manual feed slot at a time and wait for the prompt before inserting another sheet.
K
Krystal RodriguezAug 25, 2025
What does 'Out of Memory' mean on Brother Printer and how to fix it?
- C
  Carrie WilliamsAug 26, 2025
  If your Brother printer displays 'Out of Memory', it means the machine's memory is full. If a copy operation is in progress, press Stop/Exit and wait for it to finish before trying again. Alternatively, if you are scanning to a memory card or USB drive, delete unused files to free up space.
K
Karl SullivanSep 10, 2025
What does 'Document Jam/too Long' mean on Brother Printer?
- G
  Gregory HendersonSep 10, 2025
  If your Brother printer displays 'Document Jam/too Long', the document was not inserted or fed correctly, or the document scanned from the ADF was too long.
B
Brent CastilloSep 16, 2025
What to do if my Brother MFC-J6910DW shows 'High Temperature'?
- B
  Brandy WrightSep 16, 2025
  If your Brother All in One Printer displays 'High Temperature', it means the print head is too warm. Allow the machine to cool down before using it again.
R
Robyn SmithSep 7, 2025
What to do if Brother Printer displays 'Image Too Small'?
- T
  turnerteresaSep 7, 2025
  If your Brother printer displays 'Image Too Small', it means the size of your photo is too small to trim. Choose a larger image.
E
Erin HendricksAug 31, 2025
Why Brother MFC-J6910DW All in One Printer cannot identify magenta ink cartridge?
- V
  Vincent NorrisAug 31, 2025
  If your Brother All in One Printer cannot identify a magenta ink cartridge, it might be because the sensing timing of the ink remaining sensor, ink cartridge detection sensor, and high-yield ink cartridge sensor is off. Replacing the magenta ink cartridge may resolve this issue.
A
Anne BerrySep 22, 2025
How to fix paper width sensor positioning failure Brother All in One Printer?
- D
  Dr. Cindy MartinezSep 23, 2025
  If you are experiencing paper width sensor positioning failure with your Brother All in One Printer, reposition the paper width sensor.
J
johnsonamandaSep 13, 2025
How to handle 'Ink low' message on my Brother MFC-J6910DW?
- E
  Emma MorenoSep 13, 2025
  If your Brother All in One Printer shows an 'Ink low' message, it indicates that one or more of the ink cartridges are near the end of their life. Order a new ink cartridge. You can continue printing until the LCD shows 'Cannot Print'.
L
Lori DelgadoAug 28, 2025
How to fix Brother MFC-J6910DW when it prints B&W only and says 'Replace Ink'?
- T
  timothy10Aug 28, 2025
  If your Brother All in One Printer only prints in black and white and prompts you to replace the ink, it indicates that one or more of the color ink cartridges have reached the end of their life. To resolve this, replace the ink cartridges.

Summary

Safety and Legal

To use the machine safely

ELECTRICAL HAZARDS

Specific warnings related to electrical safety.

FIRE HAZARDS

Important safety instructions

Brother numbers

For Customer Service

Information for contacting customer service.

1 General information

Electrical Hazard icons

Icons indicating potential electrical hazards.

Brother MFC-J6910DW Specifications

General

Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Scan to	E-mail, File, FTP, Image, OCR
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A3 (297 x 420) mm
Output color depth	24 bit
Image formats supported	BMP, JPG, TIF
Optical scanning resolution	1200 x 1200 DPI
Scan speed	3.49 sec/page
Dimensions (WxDxH)	540 x 489 x 331 mm
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Copier resize	25 - 400 %
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JPEG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	100
Total input capacity	250 sheets
Total output capacity	50 sheets
Maximum input capacity	500 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	35 sheets
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.3 \
Market positioning	Business
Processor family	RISC
Compatible memory cards	Memory Stick (MS), MMC, MS PRO, SD, SDHC
Sound pressure level (printing)	50 dB
Maximum print size	297 x 432 mm
Paper tray media types	Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Borderless printing media sizes	A3, A4, A6, B4
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-PSK
Mobile printing technologies	-
Standard interfaces	Ethernet, USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	8.5 W
Power consumption (PowerSave)	4 W
Power consumption (average operating)	28 W
Package weight	25300 g
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Server operating systems supported	Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional
Bundled software	Brother MFL-Pro Suite\\r Brother ControlCentre4 (Win)\\r Nuance® Paperport® 12 SE + OCR (Win)\\r Reallusion® FaceFilter Studio (Win8)\\r Brother ControlCentre2 (Mac)\\r NewSoft® Presto!® PageManager9 (Mac)