Basic Troubleshooting - Bruno Elan Stairlift | SRE-3000
Bruno Stairlift Service & Repair 101
In cases where your Bruno Elan SRE-3000 Stairlift is not operating correctly, before calling
HME, refer to the solutions listed below. These easy troubleshooting solutions is a fast way to
get your stairlift up and running and avoid an unnecessary service call:
• Seat swivel: Is the seat locked in the riding position? If not, the unit will not work (has to be in
the locked in position with your feet and body positioned towards wall or railing).
• Barrier arms: Are both arms completely down (rider in seated position) when pressing the
rocker switch? Both arms must be down to operate the unit.
• Footrest: Is there an obstruction on the stairway contacting the footrest? If there is, remove
the obstruction.
• Carriage safety panels: Is there an obstruction on the stairway that the carriage safety panels
are contacting? If there is, remove the obstruction.
• Battery charger: A discharged battery will cause the carriage to move more slowly until the
voltage drops to the point where the controller will shut off. If this should occur, pause for a
moment, then run the carriage down. Partially charged batteries will run the carriage down,
but not up. Confirm that the battery charger is plugged into a live outlet and wait for the
batteries to charge.
Battery charger not charging unit: In the event the battery charger is not charging the
unit, do the following:
o Check to see if the battery charger plugged into a functional outlet? Do not use
outlets which are controlled by a wall switch.
o Is the power light on? Check your panel, the switch may need to be checked.
Charging & Battery Charger LED’s
Keep the batteries charged to ensure optimal operation of your Bruno Elan SRE-3000. The
batteries are charging whenever the carriage is parked anywhere on the rail. Failure to keep the
batteries charged, or allowing them to fully discharge, will significantly shorten the life of the
batteries. Occasionally check the battery charger LED to make sure the stairlift is being charged
correctly.
Batteries not cared for properly will need replacement. The warranty on batteries is 3 months.
Charger Diagnostic LED’s
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