1. Does the frame have to be plugged in all the time?
This frame needs to connect an DC outlet all the time.
2. Why this frame cannot connect to Wi-Fi?
It supports only 2.4GHz Wi-Fi networks, select the Wi-Fi network you would like to
connect to and enter the password correctly if required. If your Wi-Fi network is not
on the list, restart your router or move your frame closer to your router, wait for
seconds and check it again.
3. Does this frame have to be Wi-Fi connected to work or just in the setup
process?
This frame needs to connect to a Wi-Fi network for setup, receiving new photos/
videos, receiving user requests and software updates. Other than that, the frame
can play photos or video without a Wi-Fi connection.
4. Why the frame does not have sound?
Please check whether the volume is correct and the player is not in Mute mode.
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[About]
It’s the product information about your frame like Version, Frame ID, Serial Number etc.
When you contact us, sometimes our customer service may ask for frame information
to better know the question. You may find it here.
TROUBLE SHOOTING
• Date and Time
Set the date and time according to your preference.
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Sleep
Set the Auto-On/Off time, as Sleep Schedule, to make the display automatically turn
on and off at a specific time.
Motion sensor
Turn on this button, the frame will turn off when the room is empty for energy saving.
The factory default motion sensor time is 30 minutes. That is, if thesensor does not
detect any movement around you for 30 minutes, the sensor will automatically wait.
• Auto-rotate screen
With auto-rotate screen button on, you can place it in portrait and landscape, the
frame will adjust the picture automatically.
• Notification sound
Choose to be notified new message with sound or not.
[Wi-Fi]
Select the Wi-Fi you want you frame to connect with.
[Factory data reset]
1. Click Factory data reset
2. Here are two kinds of reset:
1) choose ‘Delete all users and restore the device to inactive’; device files will be reset
and all bound users will be unbound.
2) not choosing the option, only device files will be back to default setting. Bound users
remains.
3. Click OK to reset your frame.
[Help]
Simple guide for you to share your pictures.
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