Connection help
Don’t know if you’re connecting via router or extender?
• The easiest way is to compare the signal strength displayed on your device with the
extender switched on and off. The extender simply relays the data from your hub/router.
It’s your device that controls which signal it connects to.
Can’t connect extender to router
• If the range lights continue to scroll up and down for more than 1 minute after
connection attempt. Check your hub/router is switched on and try moving your
extender closer to it.
• If your device often loses internet access and the extender’s Too far or a bit too far light
is on, try moving the extender to another socket.
• If you are trying to use WPS but it doesn’t work (Too far and Too close (red) lights
continue to flash), it may be that it’s incompatible with the WPS function in the extender.
Try switching the extender Off then On and repeat Method 1. If it still fails, follow the
steps in Method 2, to connect without using the WPS button.
• If you’re unable to connect using Method 2, check you have selected the correct
wireless network and you’ve entered the correct wireless key.
Can’t connect to internet
• Check your router is connected to the internet and your wi-fi is working correctly.
Can’t connect your device to wireless
• Make sure your device is correctly set-up to connect to your hub/router before trying
to use the extender.
• Microwaves and some electrical equipment may interfere with the wireless signal.
• Check the lights on your extender and make sure you are in Good range, if not see the
section ‘Move extender to optimum location’.
• Thick/concrete walls and ceilings will affect wireless performance.
All lights are off
• Check the power socket is working and switched on.
• Check the extender is turned on (the On/Off button is on the top).
Light status
Light Status What’s happening
Power On Extender running normally
Off Extender turned off
Ethernet On Ethernet connection established
Flashing Data is being sent or received
Off No ethernet connection, or device switched off
Red
Flashing
Extender not configured to connect to hub/router
Go to step
2
Red/
Orange/
Green
Scrolling
Extender connecting to hub/router
If scrolling for more than 1 min, check your hub/router is
switched on and try moving your extender closer to it
WPS On WPS connection successful (goes off after 30 seconds)
Flashing Authentication in progress or faster flashing indicates
connection error
Off No WPS session in progress
Too close
Good range
Too far
Too close
Good range
Too far
To Next Page
Loading...
