BT verve 450 - Help and Troubleshooting; Basic Phone Operation Issues

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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
Help
Phone does not work
• Have you installed the batteries correctly? See page 8.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base f or 10 seconds and try
again. If it still does not work disconnect the batt eries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse, see page 35.
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 31.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 63.