1. power cables are plugged in and switched on at the wall socket
2. the Baby unit is plugged in and the Parent unit battery is fully charged (for 12 hours)
3. both units are turned on
4. the Parent unit isn’t too far from the Baby unit (large obstructions or other electrical devices might affect the
signal between the Parent and Baby unit).
5. unplugging the power cables, waiting about 15 seconds, and then plugging them back in can help.
My Parent/Baby unit is making a high-pitched noise.
What should I do?
The units might be too close together. Make sure they’re at least one metre apart, even when you’re using the
button.
Why is my Parent unit beeping?
The Parent unit beeps when:
the Baby unit is turned off
the units are too far apart – try moving them closer together (but not closer than one metre)
the battery in the Parent unit isn’t charged – try charging it for 12 hours
Other electronic items, like TVs and mobile phones, are causing interference – try moving the Baby unit away
from things like that.
Why is the Parent unit not making any sounds even though there’s noise coming from my baby’s room?
the Parent unit might not be fully charged – make sure it’s charged (for 12 hours).
the speaker volume might be switched off.
the Parent unit might be out of range of the Baby unit – try moving it closer (but not closer than one metre).
large obstructions or other electrical devices might be affecting the signal between the Parent and Baby units).
Try moving the Baby unit away from obstructions, including electrical appliances like TVs or mobile phones.
Need some help?
Frequently asked questions are available online.
bt.com/producthelp
If you cannot find the answer to your question online, call our free Helpline. Our dedicated advisors are more likely to
be able to help you than the retailer where you bought your baby monitor.
0808 100 6554*
This user guide is also available in other formats: large print, Braille and audio CD. Call the helpline for a copy.
* Calls made from within the UK mainland network are free.
Mobile and international call costs may vary.
General information
Guarantee
Your Video Baby Monitor 6000 is guaranteed for a period of 24 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the
option to replace the Video Baby Monitor 6000, or any component thereof, which is identified as faulty or below
standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase
may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 24 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect,
tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
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