8.2 Customer service
Only authorised service personnel are allowed to perform repair work on the instrument. These
persons have comprehensive technical training and knowledge of possible dangers which might arise
from the instrument.
Contacts for official BUCHI customer service offices are given on the BUCHI website at: www.buchi.
com. If malfunctions occur on your instrument or you have technical questions or application prob-
lems, please contact one of these offices.
The customer service offers the following:
• Spare part delivery
• Repairs
• Technical advice
Before calling us
Our service personnel will be able to service you more efficiently if you have the following information:
• The serial number and the model number of the instruments involved
• The installation procedure that you used
• A list of concise symptoms
• A list of operating procedures and conditions that you were using when the problem arose
• A list of other devices connected to the system and a description of those connections
• A list of other electrical connections on the same circuit in the room
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