Buick 2016 LaCrosse - Customer Information

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - crc - 5/5/15
330 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 330
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 332
Customer Assistance for Text
Telephone (TTY) Users . . . . . 333
Online Owner Center . . . . . . . . . 333
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 334
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 334
Scheduling Service
Appointments . . . . . . . . . . . . . . . 336
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 336
Collision Damage Repair . . . . . 337
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 339
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 340
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 341
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 342
Event Data Recorders . . . . . . . . 342
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 343
Infotainment System . . . . . . . . . . 343
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.