Roadside Assistance Program
For vehicles purchased in the U.S., call 1-800-252-1112;
(Text Telephone (TTY): 1-888-889-2438).
For vehicles purchased in Canada, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Buick vehicle, you are
automatically enrolled in the Buick Roadside Assistance
program.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. In Canada, a person
driving the vehicle without the consent of the owner
is not eligible for coverage.
Services Provided
The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs first, and, in Canada only, up
to a maximum coverage of $100.
• Fuel Delivery: Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 in Canada). In Canada,
service to provide diesel may be restricted.
For safety reasons, propane and other alternative
fuels will not be provided through this service.
• Lock-out Service: Lock-out service will be covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available
if you have an active OnStar
®
subscription.
To ensure security, the driver must present personal
identification before lock-out service is provided.
In Canada, the vehicle registration is also required.
• Emergency Tow From a Public Roadway or
Highway: Tow to the nearest dealership for warranty
service or in the event of a vehicle-disabling crash.
Winch-out assistance is provided when the vehicle is
mired in sand, mud, or snow.
• Flat Tire Change: Installation of a spare tire in good
condition, when equipped and properly inflated, is
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not covered
by a warrantable failure.
• Jump Start: A battery jump start is covered at no
charge if the vehicle does not start.
• Trip Routing Service (Canada only): Upon
request, Roadside Assistance will send you
detailed, computer personalized maps, highlighting
your choice of either the most direct route or the
most scenic route to your destination, anywhere in
North America, along with helpful travel information
pertaining to your trip.
Please allow three weeks before your planned
departure date. Trip routing requests will be limited to
six per calendar year.
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