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Problem Possible cause Solution
The foldable grill does not fold
or unfold.
Individual parts are tilted or
dented.
Shake the grill slightly; do not use
force! Check individual parts to see
if they're dented.
Burner tubes will not turn or
cannot be locked.
Push the front panel outwards from
the inside to give the burner tube
more space.
Ensure that the flame tamer is
properly positioned.
The burner emits a yellow or
orange flame. It smells like gas.
Foreign objects in the burner
tube. The burn-er tube is dirty.
Replace your gas cartridge with a
new one.
Gas in burner tube will not ignite
or will not burn over the entire
length.
The gas cartridge is empty Clean the burner
Foreign objects in the burner Clean the burner
Foreign objects in the ignition
system or hose
Clean the ignition and hose.
Small flame or deflagration in
the burner
Popping or hissing sound
Too much wind
Move the grill to a more sheltered
location.
If you have any other problems or questions, please contact customer service.
TROUBLESHOOTING
STORING THE GAS GRILL
• Store the gas grill in a dry room that is not prone to frost. Store in storage bag.
• Always shut off the gas cartridge valve and keep it out of the reach of children.
• For storage, see also the information provided in the SAFETY INSTRUCTIONS section.