Help and advice
Frequently asked questions What you can do
Can I receive high-definition programmes
with this digital box?
No. High-definition channels may be shown in the TV
programme guide, but you cannot watch them with
this receiver.
Can I change the audio language for the
programme I am watching?
Yes. Some channels broadcast other audio
languages. Press the [AD] button when you are
watching a programme to see if other languages are
available.
Do I have to retune my digital box when
digital switchover happens in my region?
No. Freesat receivers do not have to be retuned as it
receives its signal from a satellite and not an aerial.
Do I have to retune my digital box when new
channels are added?
No. Your receiver will automatically add new
channels for you, and display them in the TV
programme guide.
Can I use ‘red button’ interactive services
with this receiver?
Yes. Some channels offer interactive services such as
news, sport and weather. When interactive services
are available, a red dot will appear in the top right-
hand side of the screen. Simply press the red button
on your remote control to access them.
Can I add ‘FTA (Free To Air)’ channels to my
digital box?
Yes. You can add these using the ‘Add Non-Freesat
Services’ menu. See page 13 for more information.
I have been asked to enter a lock code.
What is it?
Your default code is 0000. You can change this to
something else in ‘Parental Settings’.
Why can’t I see my FTA channels? Free to Air channels are not shown in the TV
programme guide. Make sure that ‘Show Non-
Freesat Services is set to ‘yes’. Press the ‘CH LIST’
button and then press the ‘SWAP’ button to see
them.
How can I find out system information about
my receiver?
Press the ‘MENU’ button and select option 0.
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