Product support
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Product support
38
Troubleshooting
1. Washer-dryer does not operate?
Check if the door is closed tightly, power plug is inserted well and then
press start/pause button.
2. does not receive water?Washer-dryer
Check if the water tap is opened and clean the filters of water inlet hose.
3. is not draining water?Washer-dryer
Check the drain hose and clean pump filter.
4. is vibrating?Washer-dryer
Check if the feet are adjusted well and make sure transportation screws
are removed.
5. The washing result is poor?
Select suitable program and use more detergent.
6. No water is seen in the drum during washing?
No failure. The water is in the lower part of the drum.
7. There are residues of detergent on the clothes?
Some detergents contain ingredients which are not soluble in water and which
may form white stains on your clothes. Please adjust your machine, carry out an
additional rinse, or eliminate the stains after drying, with a brush.
8. There are grey stains on the clothes?
These stains may be caused by oil, cream or ointment. In the next washing
operation, use the maximum detergent amount declared by the detergent
producer.
Description
Possible cause
Solution
Check if the water pressure
is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for blockage.
Water injecting
problem during
wash cycle.
Overtime water draining
Restart the appliance. If problem
persists, please contact the
customer service.
Others
Water overflow
Restart the appliance.
Close the door properly and
restart.
Door is not closed properly
Error Codes
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