Cadillac 2010 Escalade EXT - Section 9 Customer Assistance Information

Section 9 Customer Assistance Information
Customer Assistance and Information . . . . . . . . . . . 9-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Customer Assistance for
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . 9-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6
GM Mobility Reimbursement Program . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Scheduling Service Appointments . . . . . . . . . . . . . 9-11
Courtesy Transportation Program . . . . . . . . . . . . . . 9-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Reporting Safety Defects to the
United States Government . . . . . . . . . . . . . . . . . . 9-16
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 9-16
Reporting Safety Defects to General Motors . . . 9-17
Service Publications Ordering Information . . . . . 9-17
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 9-18
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Radio Frequency Identification (RFID) . . . . . . . . . 9-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-20
9-1
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