Calix GigaSpire BLAST - Page 32

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These reset functions can be used as troubleshooting and/or operations tools for
reset/removal scenarios, whether the device is deployed as a Residential Gateway or as a
subtended WAP or Satellite (GigaSpire BLAST or GigaMesh). Hardware-invoked resets
behave differently depending on how long the reset button is pressed, as described below.
Function
Where Performed
1
Basic Reset
Hardware: Press Reset button once for 1 second
Software: EWI > Utilities > Reboot
2
Configuration Reset
Hardware: Press and hold Reset button for 15+
seconds
Software: EWI > Utilities > Restore Defaults
Factory Reset
Hardware: no option
Software (for support user only): EWI > Support >
Tools > Smart Activate > Factory Reset
Note: For operators with Calix Support Cloud (CSC), remote resets can be invoked as
follows:
1
System Tools > Reboot (https://www.calix.com/content/calix/en/site-prod/library-
html/software-products/cloud/nm/support/help/index.htm#88688.htm)
2
System Tools > Factory Reset (https://www.calix.com/content/calix/en/site-prod/library-
html/software-products/cloud/nm/support/help/index.htm#88687.htm) (option actually
performs just a configuration reset)
The table below provides additional notes for each Reset event:
BLAST Reset Behavior
Reset Type
How Invoked
Expected Behavior
Notes
Basic Reset -
Hardware
Press Reset
button
 Router or satellite reboots
 RG configuration and subscriber's
custom settings persist
Pressing the Reset button performs a standard
power cycle. All configuration information persists.
Device goes offline for 2-3 minutes while it
completes the reboot process.
Basic Reset -
Software
EWI > Utilities >
Reboot
 Router reboots
 RG configuration and subscriber's
custom settings persist
Subscriber (Admin user) has access to the EWI to
invoke a soft reset. All configuration information
persists. Device goes offline for 2-3 minutes while
reboot process completes.
Configuration
Reset -
Hardware
Press and hold
Reset button
(10+ seconds)
 Router or satellite reboots
 RG configuration and subscriber's
custom settings reset to defaults
 Service provider applied
management settings persist
Reset button must be pressed and held until LEDs
flash (after about 10 seconds). Device goes offline
while it completes the reboot process. Residential
Gateway (RG) configuration settings include all
subscriber- configurable information such as login
credentials for Admin user, SSIDs, LAN IP scope,
etc., all of which reset to defaults.
Configuration
Reset -
Software
EWI > Utilities >
Restore Defaults
 Router reboots
 RG configuration and subscriber's
custom settings reset to defaults
 Service provider applied
management settings persist
Subscriber (Admin user) has access to the EWI to
invoke a configuration reset. Device goes offline
while it completes the reboot process. Residential
Gateway (RG) configuration settings include all
subscriber- configurable information such as login
credentials for Admin user, SSIDs, LAN IP scope,
etc., all of which reset to defaults.
Factory
Reset -
Software
EWI > Support
Menu > Tools >
Smart Activate >
Factory Reset
 Router reboots
 RG configuration settings reset to
factory defaults
 Service provider applied
management settings reset to
factory defaults
Function available only to operators via EWI
Support user (not available to subscriber/Admin
user). Service provider management settings
include all information visible on the EWI Support
tab, such as login credentials for Support user, TR-
69 ACS URL and login credentials, SPID, etc., all of
which reset to defaults.