Assistance
Products may not be returned without prior authorization. The following
contact information is for Canadian and international clients residing in
countries served by Campbell Scientific (Canada) Corp. directly. Affiliate
companies handle repairs for clients within their territories. Please visit
www.campbellsci.ca to determine which Campbell Scientific company serves
your country.
To obtain a Returned Materials Authorization (RMA), contact CAMPBELL
SCIENTIFIC (CANADA) CORP., phone (780) 454-2505. After a
measurement consultant determines the nature of the problem, an RMA
number will be issued. Please write this number clearly on the outside of the
shipping container. Campbell Scientific’s shipping address is:
CAMPBELL SCIENTIFIC (CANADA) CORP.
RMA#_____
14532 131 Avenue NW
Edmonton, Alberta T5L 4X4
Canada
For all returns, the client must fill out a “Statement of Product Cleanliness and
Decontamination” form and comply with the requirements specified in it. The
form is available from our web site at www.campbellsci.ca/repair. A
completed form must be either emailed to repair@campbellsci.ca or faxed to
(780) 454-2655. Campbell Scientific (Canada) Corp. is unable to process any
returns until we receive this form. If the form is not received within three days
of product receipt or is incomplete, the product will be returned to the client at
the client’s expense. Campbell Scientific (Canada) Corp.f reserves the right to
refuse service on products that were exposed to contaminants that may cause
health or safety concerns for our employees.
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