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Canon C5500 Series User Manual

Canon C5500 Series
48 pages
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Troubleshooting Guide
imageRUNNER ADVANCE
C5500 Series
February, 2018
OIP Field Quality Assurance Div.

Table of Contents

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Canon C5500 Series Specifications

General IconGeneral
BrandCanon
ModelC5500 Series
CategoryPrinter
LanguageEnglish

Summary

Image Faults

Image displacement when using ADF due to broken grounding sheet

Image displacement may occur on output images when reading single-sided pages from ADF consecutively.

Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone image

A horizontal white line may appear at 120mm from the leading edge of the sheet when printing halftone images in Bk mode.

Horizontal lines with 94mm pitch on a halftone image

Horizontal lines with 94mm pitch may occur when a halftone image is output.

Image failure occurring repeatedly at the same interval (xx pitch)

Repeating image failure with the same pitch intervals may occur.

Faulty Feeding

E514-0002/1C14 jam code/poor stacking/wrinkles/tear of paper due to inappropriate position of the aligning plate of the processing tray unit (Inner Finisher-G1/H1/K1)

Jam codes E514-0002/1C14, poor stacking, wrinkles, or tear of paper due to misaligned aligning plate in the processing tray.

Inconsistent folding position when using booklet mode with a small number of sheets due to deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1)

Inconsistent folding position in booklet mode with few sheets due to deflected paper inside the processing tray.

Malfunction

Toner leakage from the bottom of the process unit due to the spring in the shutter coming off

Waste toner may leak from the bottom of the process unit when it is removed from the main body.

"Insert the toner container" is displayed caused by half-insertion of the front door SW connectors

The 'Insert the toner container' message may be displayed due to half-inserted front door SW connectors.

Points to note when installing the rail unit (Inner Finisher-H1)

Notes on installing the rail unit to the inner finisher to prevent frame twisting and part dislodgement.

Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1)

Paper may not be stapled correctly (corner/double) after installing the Inner Finisher.

Response to poor reaction/no reaction of the Ultrasonic Motion Sensor

Ultrasonic Motion Sensor may react poorly or not react at all.

Jam (Main Unit)

Jam (Delivery options)

0211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit)

Jam codes 0211/0212/110A caused by a disengaged timing belt in the Buffer Pass Unit.

Error Code

E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/Booklet Finisher_Y1)

Error codes E583-8001/E583-8002 due to malfunction of front/rear tray auxiliary guides.

Measure against E674-0100

Procedure to address E674-0100 error, occurring during FAX clearing and job canceling.

Specifications-Related

Copy Card Reader-F1 is not recognized

Copy Card Reader-F1 may not be recognized even after installation.

Unable to print from PC due to Forced Hold

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