imagePROGRAF iPF685/680 Service Guide
imagePROGRAF iPF685/680 Service Guide August 2014
Page 23
To submit a new warranty claim, select the type of claim from the dropdown
list shown below and complete the required sections of the e-Tag limited
warranty claim.
Figure 4 – eSupport e-Tag Warranty Claim Console
A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be hand written or computer generated and must include the
following:
Table 24 - eTag Warranty Claim Console Requirements
•
•
•
Machine Installation Date
•
• Machine Serial Number • Reason For Removal
• Part Number • Work Performed (Highlight Current Service Call)
After authorization, parts and labor credits are posted on the CNA web site
the following business day. Alternately, after a claim is authorized, parts and
labor reimbursements are deposited into your direct deposit account within 30
days; that is, if you have elected to receive direct deposit.
To check your Online warranty credits, log onto the ISG Central web site.
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