Name: Canon imageRUNNER ADVANCE C3320 Series
Brand: Canon
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Trouble Shooting Guide

imageRUNNER ADVANCE

C3330 Series

August, 2017

OIP Field Quality Assurance Div.

Table of Contents3
Image Faults6
Image Blanking on the Trailing Edge of the Second Side of Sheet with Heavy Paper under a Low Humidity Environment6
Blank Area Caused on the 2Nd Side of Postcard by Poor Transfer Due to Leaving a Postcard in the High-Humidity Environment8
Scratches on Image9
White Spots/White Streaks on Image Due to Lubricant Attached11
Color Difference between the Front and the Rear Sides Due to Uneven Density (Shading)13
Marks of Moisture Bead on the Second Side Due to Condensation in a Low Temperature High Humidity Environment16
Poor Image Which Is Round Weak Density / Poor Image Which Is Weak Density Band, They Occur Due to Using Left Paper in a Low-Humidity Environment18
Color Displacement/ Density Change/ 44 MM-Interval Lines on Image/ Margin Displacement, Due to Movement of Machine20
Transfer Memory (Ghost)22
Image Failure Occurring Repeatedly at the same Interval (XX Pitch)24
Right Angle Accuracy Aberration on the Trailing Edge of Paper27
The Marks Caused by Friction/Wrinkles on the Second Side of the Paper of Duplex Printing Due to Using Thin Paper32
White Line Appearing in Sub Scanning Direction on Image Due to Fluff Adhered to the Laser Exposure Path or Waviness of Developing Unit Sheet37
Coarse Image from the Leading Edge to about 70Mm from the Trailing Edge of Paper40
Image Blanking on the Leading Edge of Sheet with Heavy Paper under a Low Temperature Environment41
The Marks Caused by Friction on the Second Side of the Paper of Duplex Printing43
Uneven Density at 15.5Mm Intervals45
Density Level Difference Due to the Image Fogging of Yellow Solid Image46
Coarse Image Due to a Consecutive Paper Passing with a Low Density Image in a Low Humidity Environment48
White Spots on High Density Image Due to Soiling of Primary Charging Roller49
Faint Small Text/Thin Line in Black During Printing51
Thin Fine Line/ Vertical White Line in HT Image Upon Printing53
Text/Thin Line/Shading Areas in Black Comes out too Light55
Smeared Fine Lines When Scanning Original at ADF Due to Dust Detection Correction Control Failure60
Uneven Density Image Due to Dew Condensation under a High Humidity Environment61
Faulty Feeding62
Misalignment of the Delivered Stack Due to the Use of Curled Paper that was Curled after Having Been Left in a High Humidity Environment62
Dog-Eared Corner of the Leading Edge of Paper Due to the Curl64
Measures to Correct Paper-Size Indicating Position of Document Size Label (DADF-AQ1)65
Poor Stacking/Wrinkles/Tear of Paper Due to Inappropriate Position of the Aligning Plate of the Processing Tray Unit (Inner Finisher-G1/H1)67
Malfunction70
Though Paper Is Loaded in the Cassette, the Display of the Message "Load Paper of the Drawer." May Occur Due to the Disconnection of the Connector70
The Original Scanning Area Is Dirty." Is Displayed Due to Poor Adjustment72
Place the Originals Again." Is Displayed after Starting to Copy with the Copy Board75
The Waste Toner Assembly Cover Does Not Open When the Packing Tape Is Removed77
The Primary Transfer Roller Drive Coupling Is Coming off and Breaking Due to Interfering with the Sheet Metal of the Main Body78
Breakage of the Boss of the Idler Gear Due to Wrongly Assembled Pick-Up Roller80
Toner Leaking from the ITB Cleaning Unit Due to Coming off of Waste Toner Gear Holder May Occur81
Opening Waste Toner Cover/ Toner Leakage Due to the Defect Waste Toner Case82
The LCD Control Panel Displays a Blank Screen Due to the Disconnection of the HDMI Cable84
Safety Cover Coming off of Tray 1 Due to the Safety Cover Being Pressed Hard to the Rear Side or Downward (Saddle/Staple/Booklet/Finisher)86
Measures When Paper Is Not Stapled (Corner/Double) after Installation (Inner Finisher-G1/H1/K1)101
Noise/Odor103
Noise (Grinding-Like Noise) from the Right Rear Side of Main Body103
Noise (Squeaking Noise) from the Right Rear Side of Main Body106
After Turning on the Main Switch, Abnormal Noise/The Display of the Message "Close the Upper Right Cover of the Drawer. " May Occur Due to the Disconnection of the Connector108
The Waste Toner Gear Holder Comes off Due to the Contact During Setting the Yellow Developing Assembly109
Abnormal Noises/Toner Leaking from the ITB Cleaning Unit Due to Coming off of Waste Toner Gear Holder112
Noise of Tooth Jump from the Main Drive Assembly and Blurred Image Due to Gear Mounting Position Failure117
Abnormal Sound from the Registration Guide Unit During Feeding Papers118
Abnormal (Chirruping) Noise of the Second Delivery Drive Assembly of the Main Unit Due to Deformed Gear120
Noise (an Abnormal Noise from Meshing Failure of Tooth)/ Toner Soiling Inside the Machine / Stained Images Due to Disengagement between Gears in the Waste Toner Drive Assembly123
Warning Message125
Replace Toner Cartridge" Message Is Displayed on the Initial Installation or after Replacing the Toner Cartridge125
Toner Cart. May be Malfunctioning" Message Displayed Due to a Bottle Connector Cable Failure Message Displayed Due to a Bottle Connector Cable Failure126
Jam (Main Unit)127
0107/0A07/010A/0A0A Jam Code Since Harness Is Caught127
0106/010B Jam Code Due to the Soiled Duplex Merging Roller128
E514-0002/1C14 Jam Code Due to Incorrect Paper Width of the Aligning Plate of the Processing Tray Unit ( Inner Finisher_G1 )131
020A Jam Cord Due to the Deformed 2Nd Delivery Upper Guide136
0003 Jam Code Due to the Use of ADF under a High Temperature Environment139
Jam (Delivery Options)143
Wrong Stapling Position or 1C14 Jam after Abnormal Sound (Rasping Sound) Due to Improper Tray Guide Position of Main Body (Inner Finisher-G1)143
ADF Jam Caused by Flipped Roller Holder Sheet or Paper Feed Sheet (DADF-AQ1)145
Error Code150
Measure against E025-0X10 / E025-0X688 Occurrences150
E009-0000/0001,E021-0X20 Since Harness Is Caught154
E025-0X10 Due to the Coming off of the Arm of the Lock Assembly of the Toner Bottle Drive Unit155
E280-000X, E302-000X, E315-0Xxx, E732-0010 and E270-000X Caused by the Fault of Cable, Flat157
E516/E577/E537 and 1200 Jam Codes Due to the Clutch Locking Within the Paddle Drive Assembly (Inner Finisher-G1)167
E280-0002/E302-0001 Due to the Disconnection of Flat Cable in the Inside Scanner of Main Body177
E302-0001 Due to Soiling on the Mirror in the Scanner Unit181
Points to Note When Replacing Timing Belt Set of the Operation Tray Assembly (Staple/Booklet Finisher-C1/J1/M1/T1/U1)185
Specifications-Related192
Is Loaded Due to Disconnection of the Connector192
Method for Releasing Limited Function of "Staple-Free Staple" Mode194
Writing down the Adjustment Values of the Controller PCB Assembly on the Service Label(Inner Finisher-G1)196
Points to Note When Attaching the I/F Cable. (Machine and DADF-AQ1)198

Brand	Canon
Model	imageRUNNER ADVANCE C3320 Series
Category	Printer
Language	English

Canon imageRUNNER ADVANCE C3320 Series Troubleshooting Guide

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