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10. 24H ASSISTANCE
At Carrier Transicold we’re working hard to give you complete service when and where you need it. That
implies a worldwide network of dealers and available an emergency service. These service centers are
manned by factory--trained service personnel and backed by extensive parts inventories that will assure you
of prompt repair.
Should you encounter a unit problem with your refrigeration unit during transit, follow your company’s
emergency procedure or contact the nearest Carrier Transicold service center. Consult the directory to locate
the service center nearest you. This directory may be obtained from your Carrier T ransicold dealer.
If you are unable to reach a service center , call Carrier Transicold’ s 24 Hour Assistance :
In Europe, please use the following free phone numbers from :
A
AUSTRIA 0800 291039
B BELGIUM 0800 99310
CH SWITZERLAND 0800 838839
D GERMANY 0800 1808180
DK DENMARK 808 81832
E SP AIN 900 993213
F FRANCE 0800 913148
FIN FINLAND 0800 1 13221
GB GREAT BRITAIN 0800 9179067
GR GREECE 00800 3222523
H HUNGARY 06800 13526
I IT ALY 800 791033
IRL IRELAND 1800 553286
L LUXEMBURG 800 3581
RUS RUSSIA 810 800 200 31032
N NORWAY 800 11435
NL THE NETHERLANDS 0800 0224894
P PORTUGAL 8008 32283
PL POLAND 00800 3211238
S SWEDEN 020 790470
From other countries or direct : +32 9 255 67 89
In Canada or United States, call 1 -- 800 -- 448 -- 1661
.
When calling, please have the following information ready for fastest service :
- Your name, the name of your company , and your location.
- A telephone number where you can be called back.
- Refrigeration unit model number and serial number.
- Box temperature, set--point and product.
- Brief description of the problem you are having, and what you have already done to correct the
problem.
We will do everything we can to get your problem taken care of and get you back on the road.
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