Case W20F - Foreword - How to Use and Navigate through this Manual

INTRODUCTION
Foreword-Howtouseandnavigatethroughthismanual
Thismanualhasbeenproducedbyanewtechnicalinformationsystem.Thisnewsystemisdesignedtodeliver
technicalinformationelectronicallythroughwebdelivery(eTIM),DVD,andpapermanuals.Acodingsystemcalled
SAPhasbeendevelopedtolinkthetechnicalinformationtootherProductSupportfunctions,e.g.,Warranty.
Technicalinformationiswrittentosupportthemaintenanceandserviceofthefunctionsorsystemsonacustomer's
machine.Whenacustomerhasaconcernontheirmachineitisusuallybecauseafunctionorsystemontheirma-
chineisnotworkingatall,isnotworkingefciently,orisnotrespondingcorrectlytotheircommands.Whenyourefer
tothetechnicalinformationinthismanualtoresolvethatcustomer'sconcern,youwillndalltheinformationclassied
usingtheSAPcoding,accordingtothefunctionsorsystemsonthatmachine.Onceyouhavelocatedthetechnical
informationforthatfunctionorsystem,youwillthenndallthemechanical,electricalorhydraulicdevices,compo-
nents,assemblies,andsubassembliesforthatfunctionorsystem.Youwillalsondallthetypesofinformationthat
havebeenwrittenforthatfunctionorsystem:thetechnicaldata(specications),thefunctionaldata(howitworks),
thediagnosticdata(faultcodesandtroubleshooting),andtheservicedata(remove,installadjust,etc.).
ByintegratingSAPcodingintotechnicalinformation,youwillbeabletosearchandretrievejusttherightpieceof
technicalinformationyouneedtoresolvethatcustomer'sconcernonhismachine.Thisismadepossiblebyattaching
3categoriestoeachpieceoftechnicalinformationduringtheauthoringprocess.
TherstcategoryistheLocation,thesecondcategoryistheInformationTypeandthethirdcategoryistheProduct:
•
LOCATION-thecomponentorfunctiononthemachine,thatthepieceoftechnicalinformationisgoingtodescribe
(e.g.,Fueltank).
•
INFORMATIONTYPE-thepieceoftechnicalinformationthathasbeenwrittenforaparticularcomponentorfunc-
tiononthemachine(e.g.,CapacitywouldbeatypeofTechnicalDatadescribingtheamountoffuelheldbythefuel
tank).
•
PRODUCT-themodelforwhichthepieceoftechnicalinformationiswritten.
Everypieceoftechnicalinformationwillhavethosethreecategoriesattachedtoit.Youwillbeabletouseanycombi-
nationofthosecategoriestondtherightpieceoftechnicalinformationyouneedtoresolvethatcustomer'sconcern
ontheirmachine.
Thatinformationcouldbe:
•
theprocedureforhowtoremovethecylinderhead
•
atableofspecicationsforahydraulicpump
•
afaultcode
•
atroubleshootingtable
•
aspecialtool
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