Refunds (if available)
•
Press the yellow key to enter the Transaction Menu.
•
Scroll down and select Refund.
•
Enter
the
Manager
passc
ode for the
terminal
and
then
press OK.
• Key in the amount and press OK.
•
You will then be prompted for the customer to enter t heir
card to complete the refund.
•
The card terminal will then request an Authorisation and
complete the transaction.
Reversals
(available up to 30 seconds after r transaction)
• Press the yell ow key to enter the Transaction Menu.
• Scroll down to
'Reverse Last Transaction'
and press OK.
•
When prompted, enter the Manager passcode and
press OK.
•
When prompted to confirm the Reversal, press OK.
•
The card terminal will then request an Authorisation
and complete the transaction
Transactions with Tips (if enabled)
•
If this functionality has been activated on your terminal,
the terminal will prompt you to enter a gratuity amount
during the sale process.
•
The customer can enter their desired Tip amount and
press OK to confirm, or they can press OK to enter a
£0.00 Tip.
•
You will now be prompted to continue with
Contactless/Chip & Pin transaction, as above.
Having Trouble? We are here to HELP!
Call our terminal support Helpdesk on:
01933 201 298
Monday to Saturday: 08:00 to 23:00
Sunday s
&
Bank Holidays: 10:00 to 17:00
Closed on Christmas Day
(Please ensure you have your Merchant
ID
to hand
before calling the Helpdesk)
Keyed Transactions (if enabled)
• Key in amount and press OK (green key).
•
When prompted to
'Insert, tap or swipe card',
simply
key in the customer' s long card number and press OK.
• Key in Expiry Date and press OK.
• Key in CV2 and press OK. (This is the last 3 digits on
the back of the card).
•
If prompted, enter the house number from their
address and the numbers from their postcode (note
these items can be skipped e.g. if there is no house
number in their address).
•
The device will then go online to authorise (or decline)
the transaction.
•
The card terminal will then request an
Authorisation and complete the transaction.
End of Day
• Press the yellow key to enter the Transaction Menu.
•
Scroll to the End of Day option and press OK.
•
Enter the
Manager passcode
for the terminal and then
press OK.
• Press OK to complete the End of Day submission.
•
If you have any issues with your End of Day report (For
example, 'not reconciling') please call your acquirer.
Switching Communications Method
•
From the idle screen, press the yellow key.
•
From the Transaction Menu, scroll down to Connectivity
and press OK.
•
From the Connection Status screen, press OK to switch
communications.
•
Press OK key again to proceed.
•
The terminal will now restart.
•
When the terminal has restarted it will ask you to select
your preferred comms type.
•
Scroll down to your preferred comms type and press
OK.
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