CatLink BayMax Cat Litter Box

Questions and Answers

J
Jacqueline SpearsAug 7, 2025
What to do if CatLink Pet Care Product stops working due to load cell protection?
- G
  George Wall IIIAug 7, 2025
  If your CatLink Pet Care Product stops working due to load cell protection, press the Clean Button once to start a self-cleaning cycle.
J
janetsweeneyAug 17, 2025
What to do if weighing data is inaccurate on CatLink Pet Care Product?
- L
  Lindsay WatsonAug 17, 2025
  If the weighing data on your CatLink Pet Care Product is inaccurate, excluding environmental factors, perform a weighing calibration.
A
Alan PadillaAug 27, 2025
How to fix CatLink Pet Care Product that stops working due to infrared sensor protection?
- S
  Scott HarperAug 27, 2025
  If your CatLink Pet Care Product stops working due to infrared sensor protection, wipe the indicator clean with a damp cloth and then press the Clean Button once to initiate a self-cleaning cycle.

Summary

Important Safety Instructions

Cat Safety and Usage Guidelines

Ensures proper cat weight and usage, including supervision for vulnerable users.

Placement and Operational Safety

Guidelines for unit placement on stable surfaces, avoiding walls, and safe operation.

Maintenance and Power Safety

Precautions for servicing, avoiding moisture, and using only the provided power supply.

Setting Up Your SCOOPER SE

Check Items and Installation

Verify all components are present and correctly installed to ensure proper functionality.

Unit Placement

Instructions for positioning the unit on a stable surface near a power outlet and Wi-Fi.

Trash Liner and Power-on Check

Confirm the trash liner is fitted and the unit powers on correctly for initial testing.

Wi-Fi Connection Setup

Steps to connect the SCOOPER SE to your home Wi-Fi network via the CATLINK app.

Activate and Place Deodorization Hydrogel

Troubleshooting

Unit Stops Due to Infrared Sensor Protection

Resolving issues where the unit stops due to infrared sensor activation.

Unit Stops Due to Load Cell Protection

Troubleshooting unit stoppage caused by load cell protection mechanisms.

Unit Stops Due to Anti-pinch Protection

Solutions for unit stoppage resulting from anti-pinch protection activation.

Inaccurate Weighing Data

Steps to recalibrate the unit for accurate weighing data.

The CATLINK BayMax Cat Litter Box - SCOOPER SE is an innovative automatic cat litter box designed to simplify pet care and enhance the lives of both cats and their owners. This user manual provides comprehensive instructions for setup, usage, and maintenance, ensuring optimal performance and a seamless experience.

Function Description:

The SCOOPER SE is an automatic self-cleaning litter box that detects when a cat has used it and initiates a cleaning cycle. It is designed to work with clumping litter or small litter beads. The device features multiple cleaning modes, including Timer, Auto, and Manual, offering flexibility based on user preferences and cat behavior. The Timer mode allows for scheduled cleanings via the app, while the Auto mode automatically cleans after the cat exits the Globe. The Manual mode provides direct control over the cleaning process. The unit also includes an "Add/Empty" function for managing litter levels and emptying the waste bin. For enhanced hygiene, it incorporates a deodorization hydrogel system that should be replaced every 60 days. The SCOOPER SE is equipped with Wi-Fi connectivity, allowing users to control and monitor the device through the CATLINK app on their smartphones (compatible with Android and iOS).

Important Technical Specifications:

Product Name: CATLINK BayMax Cat Litter Box - SCOOPER SE
Product Model: CL - CA - 01
Main Material: PP
Product Size: 23.58 x 20.98 x 21.45 inches
Rated Voltage: 12V / 2A
Applicable Scope: Cats weighing between 3.3 lbs and 22 lbs.
Weight: 24.25 lbs
Carried Standard: GB 4706.1-2005
Wi-Fi Connectivity: Supports 2.4GHz Wi-Fi networks only. 5GHz Wi-Fi is not supported.
Safety Features: Includes Infrared Sensor (Level 1), Gravity Sensor (Level 2), Injury Prevention Sensor (Level 3), and Motor Protection (Level 4) to ensure the safety of pets during operation.

Usage Features:

Easy Setup: The manual outlines a clear, step-by-step process for checking items, installation, placement, trash liner setup, power-on, and Wi-Fi connection.
Wi-Fi Connection and App Control: Users can download the CATLINK app to connect their SCOOPER SE to a 2.4GHz Wi-Fi network. The app enables remote control, scheduling of cleanings, and monitoring of the device.
Litter Management: The "Add/Empty" button allows users to easily add 4L of cat litter and level it. The Globe rotates upwards for adding litter and then levels it. The emptying process involves rotating the Knob to the Empty position and activating the function via a long press of the Add/Empty button or through the app.
Deodorization System: The device integrates a deodorization hydrogel system, activated by peeling off a seal and adding an activator. The hydrogel is inserted into the Knob, providing continuous odor control.
Indicator Lights: A series of indicator lights provide visual feedback on the device's status, including Panel Lock, Wi-Fi connection, Empty Mode, Clean Mode, and various safety alerts (e.g., infrared induction protection, weighing induction protection, motor failure, waste bin full, weighing calibration).
Button Functions: Dedicated buttons for "Clean" and "Add/Empty" offer intuitive control. Functions include starting/pausing cleaning, switching clean modes, entering Wi-Fi connecting mode, adding/leveling litter, starting/canceling emptying, and calibrating weight. A combination button press allows for panel lock/unlock.

Maintenance Features:

Cleaning: The Base should not be washed or sprayed with liquids; instead, it should be wiped with a damp cloth. The Globe and Side Covers are washable directly with water, but must be thoroughly dried before reinstallation.
Deodorization Hydrogel Replacement: The deodorization hydrogel needs to be replaced every 60 days to maintain effective odor control.
Troubleshooting Guide: The manual includes a comprehensive troubleshooting section for common issues such as the unit stopping due to sensor protection (infrared, load cell, anti-pinch) or motor resistance. Solutions include cleaning the indicator, performing self-cleaning, reinstalling side covers, and calibrating weight.
Weight Calibration: A detailed procedure is provided for calibrating the weighing system, which involves using a reference item (e.g., three 16.9 fl oz bottles of water, totaling 3.3 lbs), unplugging/restarting the unit, pressing and holding the Add/Empty button, and placing the reference in the Globe.
Customer Service: CATLINK offers a one-year free warranty service. Phone support is available Monday-Friday, 10 AM-6 PM EST, and email support is available 24/7.

The CATLINK BayMax Cat Litter Box - SCOOPER SE is designed for convenience, safety, and cleanliness, making it an essential smart home appliance for cat owners.