Hot Water Dispensers Cecilware
®
7
Troubleshooting
Before you call for help, please read the following:
WARNING: To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or
replacing any internal components of the unit. Before any attempt to replace a component, be sure to check all
electrical connections for proper contact. Only a qualified service technician should perform electrical and
mechanical adjustments or repairs.
If you need help, call Grindmaster-Cecilware Technical Service Department, (502) 425-4776 or (800) 695-4500 (USA
& Canada only) (Monday through Friday 8 AM - 6 PM EST). Please have the model and serial number ready so
that accurate information can be given.
Prior authorization must be obtained from Grindmaster-Cecilware for all warranty claims.
Grindmaster-Cecilware provides the industry’s BEST warranty. Visit our website at gmcw.com for
warranty terms and conditions.
PROBLEM PROBABLE CAUSE SOLUTION
DOES NOT FILL • Water supply off • Turn water supply on
• Line cord not plugged in • Plug in line cord
• Power switch off • Turn power switch on
• Circuit breaker tripped • Reset breaker
• Power switch inoperative • Replace power switch
• Solenoid valve inoperative • Replace solenoid
• Level control inoperative • Replace level control
WATER CONTINUES • Leaking solenoid valve • Replace solenoid
TO FLOW FROM • Level probe dirty • Clean or replace probe
OVERFLOW
COLD WATER • High limit switch defective • Replace high limit switch
• Heater element defective • Replace heater element
• Loose electrical connection(s) • Tighten all loose connections
WATER BOILS • Temperature set too high • Adjust thermostat (see Adjustments)
CONTINUOUSLY • Control board defective • Replace control board
ERROR CODES
ERR CODE 1 Tank fill valve has timed out. Go over probable causes and solutions under
problem "DOES NOT FILL" above and then turn back on.
ERR CODE 4 The tank is not heating. Please follow steps under problem "COLD WATER"
above and then turn back on.
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