Corporate Headquarters
Willowbrook, IL USA
Phone: 1.630.323.2800
Canadian Inquiries
Toll Free: 1.866.592.8053
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle East,
and The Netherlands
Phone: +31 306 868 150
China Operations
Shenzhen, China
Phone: +86 755 8202 2037
Latin America
Contact Corporate Headquarters
Phone: +1.630.323.2800
midtronics.com
167-000450B
PATENT
This product is made by Midtronics, Inc., and is protected by one or more U.S. and foreign patents.
For specic patent information, contact Midtronics, Inc. at +1 630 323-2800.
LIMITED WARRANTY
Midtronics products are warranted to be free of defects in materials and workmanship for a period of one (1) year
from date of purchase. Midtronics will, at our option, repair or replace the unit with a re-manufactured unit.
This limited warranty applies only to Midtronics products, and does not cover any other equipment, static damage,
water damage, overvoltage damage, dropping the unit, or damage resulting from extraneous causes including
owner misuse. Midtronics is not liable for any incidental or consequential damages for breach of this warranty.
The warranty is void if owner attempts to disassemble the unit or to modify the cable assembly.
SERVICE
To obtain service, contact Midtronics at 1-800-776-1995 and press option 1. Have your model and serial numbers
ready. This rst step is critical as we will trouble-shoot the problem(s) over the phone, and many perceived problems
are in fact resolved during this step. If the problem cannot be resolved, then the CS Agent will issue you a Return
Material Authorization or RMA. This number becomes your tracking number. The nal step is to return the unit to
Midtronics freight prepaid (you pay), to the attention of the RMA number obtained.
In USA:
Midtronics, Inc.
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7000 Monroe St.
Willowbrook, IL 60527
In Canada:
Midtronics c/o FTN (FTN is Fed-ex Trade Networks –this is NOT a Midtronics facility)
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7075 Ordan Drive
Mississauga, ON L5T1K6
Midtronics will service the unit and reship the next scheduled business day following receipt (in most cases),
using the same type carrier and service as received. If Midtronics determines that the failure was caused by misuse,
alteration, accident, or abnormal condition of operation or handling, purchaser will be billed for the repaired
product and it will be returned freight prepaid with shipping & handling charges added to the invoice.
Midtronics products beyond the warranty period are subject to the repair charges in place at that time.
Optional re-manufacturing service is available to return our products to like-new condition.
Out-of-warranty repairs carry a 3-month warranty. Re-manufactured units purchased from
Midtronics are covered by a 6-month warranty.
To Previous Page
Loading...