Q4: What if the external audio output device of the computer
(loud-speaker box, earphone, etc.) are silent?
A: ① Check if the audio is set to mute. Click on the volume adjustment icon in the
notification area in the lower right corner of the system desktop to turn off the
muting setting. ② Check if the volume is turned down to the minimum. Adjust the
volume in the audio setting. If the volume cannot be adjusted, reinstall the audio
driver because it may be wrongly installed before.
Q5: How to set the computer camera?
A: The camera driver already preinstalled, can be used directly without install
additional driver. Select the camera equipment that matches this computer type in
the video settings on your camera application software(photos, video chat
software etc.) If the computer camera doesn’t work, please check if it’s turned on
or if the camera is occupied by other video programs. See the instructions of
software for specific operations.
Q6: How to connect the computer to the Internet?
A: If the computer you use needs to get access to the Internet through broadband
(PPPoE)(such as ADSL dial-up networking), firstly, make sure your broadband
device are connected; second, select[Control Panel]-[Network and Internet]-
[Network and Sharing Center]-[Set up a new connection or network]-[Connect to
The Internet], and then select the broadband called PPPoE; next, operate
According to the system boot. If you get access to the Internet through other ways,
Please contact the network service providers for the specific setting method.
Q7: How to establish or delete a wireless connection on your
computer?
A: If your computer is already installed the wireless network devices and wireless
driver, the Windows operation system will automatically search for the wireless
network which can be found in the notification area in the low right corner of the
traditional desktop or in the R Siderbar. Check the strength of the wireless network
signal, and fill in the password to access the wireless network, thus a connection is
established. If you no longer need the wireless network, select “disconnect” or
“forget this network” for disconnection.
Q8: Startup Black Screen Troubleshooting
A: 1.Press the power button, but no startup sound can be heard. Check if there is
any problem which the power line in your home. If there’s no power failure, check
whether the power cord are properly connected to the power supply or firmly
plugged in the power socket. After checking and confirming, if nothing goes wrong,
unplug the power cord from the power supply or socket. Then, in the case of power
failure, press the power button 5 times continuously, with an interval of 1-2 seconds
each time, and then connect the power cord and turn on the computer. If, still no
startup sound can be heard, please contact the after-sales service for help.
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