Purchaser shall indemnify CETAC against any claim or liability which
may be asserted as relates to the following: (i) the use to which any
product supplied hereunder is put infringes the patent, copyright or
other intellectual property rights of any third party; or (ii) any liability
resulting from the failure by Purchaser to observe the terms of this
Warranty.
Returned Product Procedures
Claims for shipment damage (evident or concealed) must be filed with
the carrier by the buyer. CETAC must be notified within ninety (90)
days of shipment of incorrect materials. No product may be returned,
whether in warranty or out of warranty, without first obtaining
approval from CETAC. No replacements will be provided nor repairs
made for products returned without such approval. Any returned
product must be accompanied by a return authorization number. The
expense of returning the unit to CETAC for service will be paid by the
buyer. The status of any product returned later than thirty (30) days
after issuance of a return authorization number will be subject to
review. Shipment of repaired products will generally be made forty
eight (48) hours after the receipt.
Products may not be returned which are contaminated by radioactive
materials, infectious agents, or other materials constituting health
hazards to CETAC employees.
Returned Product Warranty Determination
After CETAC’s examination, warranty or out of warranty status will be
determined. If a warranted defect exists, the product will be repaired
at no charge and shipped prepaid back to the buyer. If the buyer
desires an air freight return, the product will be shipped collect.
Warranty repairs do not extend the original warranty period.
If an out of warranty defect exists, the buyer shall be notified of the
repair cost. At such time the buyer must issue a valid purchase order
to cover the cost of repair and freight, or authorize the products to be
shipped back as is, at the buyer’s expense. Failure to obtain a purchase
order number approval within fifteen (15) days of notification will
result in the products being returned as is, at the buyers expense.
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