EasyManua.ls Logo

Chase Ingenico ict220 - User Manual

Chase Ingenico ict220
10 pages
Print Icon
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Loading...
QUICK REFERENCE GUIDE
Review this Quick Reference Guide to
learn how to run a sale, settle your batch
and troubleshoot terminal responses.
FUTURE PROOF TERMINAL
Question and Answer IconNeed help?

Do you have a question about the Chase Ingenico ict220 and is the answer not in the manual?

Summary

Key Functions

Navigating Your Terminal

Begin a Sale

Initiate a sales transaction using credit, debit, or contactless payment methods.

Begin Other Transactions

Access various transaction types beyond standard sales via hot keys.

Clerk;Server Menu

Access the clerk/server management functions via the Admin menu.

Batch Review

Review detailed or summary reports of transactions processed in a batch.

Tip Adjustments

Enable and perform tip adjustments for transactions where applicable.

Settling the Batch

Manual Settlement

Perform the settlement operation manually by initiating it from the main menu.

Auto Settlement

Allow the terminal to automatically settle transactions at a predetermined time.

Integrated Contactless and Chip Technology

Contactless Payments

Utilize the terminal's capability to accept tap-to-pay transactions.

Smart Chip Card Technology

Process transactions using cards with embedded microprocessor chips.

Available Transaction Types

Credit Transactions

Details on initiating sales, pre-authorizations, returns, and voids using credit cards.

Debit Transactions

Information on performing debit sales and returns using debit cards and PINs.

EBT Transactions (Retail Only)

Process Electronic Benefits Transfer (EBT) transactions for food stamps and cash benefits.

Clerk;Server Management

Add ID

Create new clerk or server profiles with unique IDs and passwords.

Delete IDs

Remove existing clerk or server profiles from the terminal.

Print ID List

Generate a report listing all currently signed-on clerks/servers.

Auto Add Clerk

Configure automatic addition of clerks/servers during transactions.

Clerk Prompt

Enable or disable prompts for clerk/server ID entry during transactions.

Clerk Wording

Customize the terminal's display text for clerk, server, or cashier roles.

Available Reports

Reports: Main Menu

Access various transaction and totals reports, including detail, summary, and error logs.

Reports: Gift Card

View detailed and summary reports specific to gift card transactions.

Gift Card Transaction Types (Optional)

Issuance

Add value to a gift card account for new cards or reloads.

Activation;Block Activation

Create gift card accounts or activate cards with initial value.

Redemption

Process gift card usage for purchases, decreasing the stored value.

Void

Cancel a gift card transaction within the current batch.

Balance Inquiry

Print a receipt showing the available balance on a gift card.

Force

Perform a transaction when host communication fails, using an approval code.

Add Tip

Process a tip amount for a gift card redemption transaction.

Prompt Q&A

AVS Response Codes

Common Error Codes

Chip Technology Q&A

What Is Chip Technology?

Explanation of EMV chip technology and its role in payment security.

What About Magnetic Stripe Cards?

Information on the continued compatibility with magnetic stripe card processing.

What Are the Transaction Process and New Prompts?

Step-by-step guide for processing chip card transactions and understanding prompts.

What Are the Benefits for My Business?

Details on how chip technology reduces fraud and chargebacks for businesses.

Chip Technology Quick Tips

Customers Using Their Chip Card for the First Time

Guidance for customers on correctly using chip cards for the first time.

Inserting the Card

Instructions on how to properly insert a chip card into the terminal reader.

Follow the Terminal Prompts

Advice to always follow on-screen prompts for transaction processing.

Customer Verification Methods

Understanding PIN entry versus signature requirements for verification.

Forgotten or Unknown PINs

Guidance on handling customer PIN issues and seeking bank assistance.

Dealing with a Locked PIN

Procedures for managing situations where a customer's PIN is locked.

Declined Transactions

Information that procedures for declined transactions remain unchanged.

Refunds

Instructions on how to process refunds by inserting the card.

Chase Ingenico ict220 Specifications

General IconGeneral
BrandChase
ModelIngenico ict220
CategoryPayment Terminal
LanguageEnglish

Related product manuals