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Chase VeriFone Omni - User Manual

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QUICK REFERENCE GUIDE
VeriFone Omni
VeriFone V
x
This Quick Reference Guide
will guide you through
understanding your
terminals functionality and
navigation, and will help
you with troubleshooting.
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Summary

VeriFone Omni; VeriFone V

Guide Overview

This Quick Reference Guide will guide you through understanding your terminal's functionality and navigation, and will help you with troubleshooting.

Hot Key Functions

Navigation Keys

Use the Down and Up Arrow keys for menu navigation.

Transaction Initiation Keys

Keys for Tip Adjust, Gift Card, and Reports access.

Available Transaction Types

Credit Transactions

Details on Credit Sale, Phone/Web Order, Auth Only, Void, Force, Refund, Open Tab, Close Tab.

Debit Transactions

Details on Debit Sale and Debit Refund.

EBT Transactions

Details on EBT Sale, Force, Refund, and Balance Inquiry.

Clerk;Server Setup

Clerk;Server Management

Add, log, delete, modify, and clear clerk/server information.

Available Reports

Report Categories

Overview of Main Menu, Clerk/Server, and Batch Review reports.

Specific Report Types

Details on IRS Tip, Discount Tip, and Tab reports.

Gift Card Transactions

Gift Card Operations

Includes issuance, activation, redemption, void, balance inquiry, force, and tips.

Card Status Management

Covers Deactivation and Reactivation of gift cards.

Navigating Your Terminal

Transaction Initiation

Guide to starting sales and other transactions.

Terminal Functions Access

Accessing receipts, clerk setup, reports, and tip adjustments.

Shift Management

Procedures for editing auto shift times and manual shift closes.

Settling the Batch

Settlement Process Overview

Explanation of batch settlement and its purpose.

Settlement Methods

Details on Manual and Auto Settlement options.

Prompt Q&A

Merchant and Web Sale Prompts

Clarification for merchant selection and encrypted web sales.

Transaction Specific Prompts

Guidance on Imprint Card, V-Code, Duplicate Send, and Approval Codes.

AVS Response Codes

AVS Code Interpretation

Chart to interpret Address Verification System response codes by card type.

Common Error Codes

Terminal Error Troubleshooting

List of common error codes and their resolution steps.

Chase VeriFone Omni Specifications

General IconGeneral
BrandChase
ModelVeriFone Omni
CategoryPayment Terminal
LanguageEnglish

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