To
file
a
claim, you will be asked
to
provide your name
and address, your Vehicle Identification Number (VIN)
and
a
statement of the nature
of
your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer
you
utilize
the
Customer Satisfaction
Procedure before
you
resort to
AUTO
LINE, but
you
may contact the
BBB
at
any
time. The
BBB
will attempt
to resolve the complaint serving as an intermediary
between
you
and Chevrolet.
If
this mediation
is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case
to
an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept
or
reject.
If
you
accept the decision,
GM
will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from
the
time you file a claim until a decision is made.
Some state laws may require
you
to
use this program
before filing a claim with
a
state-run arbitration program
or in the courts. For further information, contact the
BBB
at 1-800-955-5
100
or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If
you
believe that your vehicle has
a
defect which could
cause a crash or could cause injury or death,
you
should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA receives similar complaints, it may open an
investigation, and
if
it finds that a safety defect exists in
a group of vehicles,
it
may order a recall and remedy
campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer or
General Motors.
To
contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in
the
Washington, D.C. area)
or
write to:
NHTSA,
U.S.
Department
of
Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-8
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