Customer Information 13-11
Courtesy Transportation
Program (U.S. and
Canada)
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid‐specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to
wait, GM helps to minimize
inconvenience by providing several
transportation options. Depending
on the circumstances, the dealer
can offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one‐way or round‐trip shuttle service
within reasonable time and distance
parameters of the dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer's shuttle service, the
expense must be supported by
original receipts and can only
be up to the maximum amount
allowed by GM for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect
actual costs and be supported by
original receipts. See the dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.
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