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Kryo, Inc.
Limited Warranty
WHAT DOES THIS LIMITED EXPRESS WARRANTY COVER?
Kryo, Inc. gives to the original purchaser (“the purchaser”) of a new Kryo, Inc. control unit
(“the product”) this limited express warranty which covers any defects in materials or work-
manship in the product under normal use. Except for this limited express warranty and any
implied warranties under applicable law, Kryo, Inc. makes no express or implied represen-
tations or warranties, either in this document or in any of its instruction manuals, product
packaging, or other materials accompanying or used in conjunction with sale or marketing of
the product.
Note: Failure to properly maintain your control unit as advised within the manual will void your
Limited Express Warranty.
HOW LONG DOES THE COVERAGE LAST?
This limited express warranty, and any implied warranties (including implied warranties of
merchantability and tness for a particular purpose) on the control unit of the product will be
for two (2) years from the documented date of purchase, as noted below. Coverage
terminates if the purchaser sells, disposes of, or otherwise transfers the product.
WHAT WILL KRYO INC. DO?
For the duration of warranty coverage, at its option:
1. During the rst 90 days of documented purchase date Kryo, Inc. will repair or
replace any product or part(s) of the mattress pad and associated tubing that
are defective in either materials or workmanship to include parts, labor, and delivery
back to the purchaser at the expense of Kryo, Inc.
2. During year one (1) following the documented date of purchase, Kryo, Inc. will repair
or replace any product or part(s) that are defective in either materials or workman
ship to include parts, labor, and delivery back to the purchaser at the expense of
Kryo, Inc.
3. During year two (2) following the documented date of purchase, Kryo, Inc. will
repair or replace any product or part(s) of the control unit that are defective in either
materials or workmanship at the expense of Kryo, Inc. Return delivery will be
at the expense to the purchaser.
4. Alternatively, Kryo, Inc. will at its option refund to you your documented purchase
price.
WHAT DOES THIS WARRANTY NOT COVER?
This Warranty does not cover: use of the product in a commercial operation, improper main-
tenance of the product, damage due to misuse, acts of God, nature, vandalism or other acts
beyond the control of Kryo, Inc., owner’s acts of omissions, use outside the country in which
the product was initially purchased and resales of the product by the original owner. This war-
ranty does not cover pick up, delivery, transportation or house calls. This warranty does not
cover products purchased from a party that is not an authorized retailer, dealer, or distributor
of Kryo, Inc.
This limited express warranty is conditioned upon proper use of the product by the purchas-
er. Any problem with the product that is caused by abuse, misuse, operation contrary to or
inconsistent with the written instructions, or an act of God (such as a ood) is not covered.
Kryo, Inc. does not have any obligations if our inspection reveals that the product has been
altered, modied, damaged, subjected to or involved in an accident, disassembled, repaired or
attempted to be repaired by someone other than us, or used in a manner inconsistent with its
intended purpose.
Indirect, special, incidental or consequential damages (including any lost revenues, loss of use
or lost prots) are not recoverable under the warranty, or with respect to the sale or use of the
product. In no event will our entire liability to you exceed the purchase price actually paid by
you for the product, or any defective portion thereof, whichever is less. This limitation does
not apply to any claims for personal injury. Also, because some states do not allow, or restrict,
limitations of incidental or consequential damages, some or all the foregoing may not apply to
you.
HOW DO YOU GET SERVICE?
In order to be eligible under this warranty, and before returning a defective product, you MUST
rst obtain a Return Authorization Number from Kryo, Inc. To obtain a Return
Authorization Number, complete a repair request form by going to chilitechnology.com. Once
you obtain your Return Authorization Number, the product should be carefully packaged and
delivered, with all postage or delivery charges prepaid, to the foregoing address. You MUST
also include in the package (1) your name, telephone number and shipping address, (2) a brief
written description of the problem, and (3) documentation of the date and amount of your
purchase together with your Return Authorization Number. You are responsible for all damages
incurred in shipping.
WHAT ARE YOUR RIGHTS UNDER STATE LAW AND OTHER CONSIDERATIONS?
This warranty, and any unresolved claims and disputes between you and Kryo, Inc. shall be
governed by and subject to the laws (exclusive of conict-of-law provisions) of the State of
North Carolina, which shall also be the exclusive venue and jurisdiction for all such claims and
disputes.
All claims against Kryo, Inc. must be brought within three (3) months from the time they arise.
As some states do not allow, or restrict, limitations on how long an implied warranty lasts,
some or all of the foregoing may not apply to you.
This warranty gives you specic legal rights, and you may also have other rights that vary from
state to state.
Other than as expressly set forth above, Kryo, Inc. does not authorize any agent or
representative to assume any obligation or liability hereunder.
© 2018 Kryo, Inc. All rights reserved
For additional information, please contact us:
www.chilitechnology.com
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