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ChiQ CBM396NW - User Manual

ChiQ CBM396NW
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USER MANUAL
BOTTOM MOUNT REFRIGERATOR
Customer Service 1300 796 688
www.chiq.com.au
MODEL
CBM396NW
CBM395NBS
CBM394NSS
CBM393NB

Questions and Answers

  • M
    Matthew DominguezAug 18, 2025
    What to do if my ChiQ CBM396NW Refrigerator temperature is too warm?
    • S
      sue37Aug 18, 2025
      If the temperature inside your ChiQ Refrigerator is too warm, try the following: * Turn the temperature control to a cooler setting and allow several hours for the temperature to stabilize. * Change the freezer airflow setting to the minimum position. * Avoid keeping the door open too long or too frequently. * Ensure the door is completely closed and the door gasket seals properly, as warm air entering the refrigerator can raise the temperature.
  • E
    Evelyn HallAug 20, 2025
    Why is my ChiQ CBM396NW Refrigerator temperature too cold?
    • K
      Katherine HarrisonAug 20, 2025
      If the temperature inside your ChiQ Refrigerator is too cold, check the following: * The freezer control might be incorrectly set; set it back to the mid position. * The temperature control might be set too cold; turn it to a warmer setting and allow several hours for the temperature to stabilize. For example, change the setting to No. 1.
  • Z
    Zachary MitchellAug 23, 2025
    How to fix a ChiQ CBM396NW that has no power?
    • B
      Brandon GlassAug 23, 2025
      If your ChiQ Refrigerator has no power, it might be due to the power cord not being plugged in properly. Also, check if the circuit breaker has tripped or a fuse has blown. You can also try plugging the refrigerator into a different power outlet.
  • B
    Brittany SalazarAug 26, 2025
    Why does the ChiQ CBM396NW Refrigerator compressor run all the time?
    • I
      Isaac BookerAug 26, 2025
      The compressor in your ChiQ Refrigerator might run constantly due to several reasons: 1. The room temperature might be hotter than normal. 2. A large amount of food has recently been added to the refrigerator. 3. The door is opened too often or not closed completely. 4. The temperature control is not set correctly. 5. The door gasket does not seal properly. 6. The refrigerator does not have the correct clearances. 7. The refrigerator has recently been disconnected; it requires about 6 hours to cool down completely, depending on operating conditions.
  • L
    Lisa Mcmillan DDSAug 27, 2025
    How to stop moisture from forming inside my ChiQ CBM396NW?
    • W
      wleAug 27, 2025
      Moisture forming on the inside walls of your ChiQ Refrigerator can be due to a few reasons: * Hot and humid weather, which increases frost build-up. * The door being slightly open. * The door being kept open too long or opened too frequently. * The door not sealing properly. Ensure the door is sealed properly and avoid opening the door too often.
  • K
    Keith BrewerAug 30, 2025
    What to do if the ChiQ CBM396NW Refrigerator doors won't close properly?
    • C
      Chelsea PetersonAug 30, 2025
      If the doors of your ChiQ Refrigerator won't close properly, check the following: * Ensure the refrigerator is on a level surface. * Clean the door seals (gaskets) and make sure they are dry. * Verify that the storage baskets and shelves are correctly positioned.
  • J
    James LopezSep 1, 2025
    What to do if my ChiQ CBM396NW freezer is too cold and the refrigerator is too warm?
    • K
      Kyle NelsonSep 2, 2025
      If your ChiQ Refrigerator's freezer is too cold while the refrigerator section is too warm, try changing the freezer airflow setting to the minimum position. Also, the fridge might need a manual defrost because too much moisture went into the freezer part and blocked the air channel. To manually defrost, keep food in a container with an ice bag or another fridge if available, keep both doors open, and unplug the power cord for 24 hours. Then, turn the unit back on.
  • J
    John BentleySep 4, 2025
    How to stop my ChiQ CBM396NW from vibrating?
    • P
      Patrick ThomasSep 4, 2025
      To reduce vibrations from your ChiQ Refrigerator, consider these points: * Ensure the refrigerator is on a level and even surface. * Make sure the floor can adequately support the refrigerator. * Level the refrigerator by using wood or metal shims. * Ensure the refrigerator isn't touching the wall. If it is, re-level it and move it away from the wall. Refer to the 'Installation Instructions' for further guidance.
  • D
    Danielle FowlerSep 7, 2025
    Why does moisture form on the outside of my ChiQ Refrigerator?
    • K
      kathybyrdSep 7, 2025
      Moisture forming on the outside of your ChiQ Refrigerator usually indicates that the door is slightly open, causing cold air from inside to meet warm, moist air from the outside.
  • L
    lorihuffmanSep 9, 2025
    Why are the side walls of my ChiQ Refrigerator warm?
    • K
      Kathy StantonSep 9, 2025
      It's normal for the external side walls of your ChiQ Refrigerator to feel warm. This occurs while the compressor transfers heat from inside the refrigerator to the condenser behind the side walls.

Summary

Part Names and Locations

Important Safety Instructions

R600 a Refrigerant Warnings

Installation Instructions

Energy Saving Tips

Tips to reduce energy consumption for efficient refrigerator operation.

Operating Instructions

Smart Eco Mode

Intelligent mode for efficient operation and optimal performance at preset temperatures.

Fast Freezing Mode

Rapidly lowers freezer temperature for quick freezing and food preservation.

Fast Cooling Mode

Quickly cools the refrigerator compartment to a set low temperature.

Temperature Setting

Adjusts fridge and freezer compartment temperatures manually.

Vacation Mode

Special setting for periods when the refrigerator is not frequently accessed.

Door Open Alarm

Alerts the user if the refrigerator door is left open for an extended period.

Power Cut Memory

Restores previous settings after a power interruption.

Power-On Delay

Protects the compressor by delaying startup after power restoration.

Over-Temperature Alarm

Notifies of high freezer temperatures, especially after power outages.

Fault Alarm

Indicates operational errors with specific error codes displayed on the panel.

General Care and Maintenance

Cleaning the Refrigerator

Instructions for cleaning the interior and exterior of the appliance.

Vacation Time

Guidance on preparing the refrigerator for short or long periods of non-use.

Repositioning and Relocating the Refrigerator

Steps for safely moving and setting up the appliance in a new location.

Door Reversal Instructions

Reversing the Door

Detailed steps for changing the door swing direction of the refrigerator.

Troubleshooting Guide

Fridge Has No Power

Solutions for when the refrigerator does not turn on or receive power.

Light Not Working

Steps to diagnose and fix issues with the internal lighting.

Compressor Runs Continuously

Reasons and solutions for the compressor operating without stopping.

Freezer Too Cold, Fridge Too Warm

Troubleshooting steps for uneven temperature distribution between compartments.

Temperature Inside Refrigerator Too Warm

Addresses issues where the refrigerator compartment is not cooling sufficiently.

Temperature Inside Refrigerator Too Cold

Solutions for when the refrigerator compartment is excessively cold.

External Refrigerator Side Walls Warm

Explains normal warmth of side walls due to compressor operation.

Popping or Cracking Sound

Identifies normal sounds from metal expansion and contraction.

Bubbling or Gurgling Sound

Explains normal sounds related to refrigerant circulation.

Vibrations

Troubleshooting tips for excessive or abnormal unit vibrations.

Moisture Inside Refrigerator Walls

Causes and solutions for condensation forming on interior walls.

Moisture Outside Refrigerator

Addresses condensation forming on the exterior of the appliance.

Doors Will Not Close Properly

Solutions for doors that do not seal correctly, affecting cooling.

Overview

This document is a user manual for a CHiQ bottom mount refrigerator, covering models CBM396NW, CBM395NBS, CBM394NSS, and CBM393NB. It provides essential information for installation, operation, maintenance, and troubleshooting, ensuring safe and efficient use of the appliance.

Function Description

The CHiQ bottom mount refrigerator is designed for normal domestic use, offering both a fridge and a freezer compartment. It utilizes R600a flammable refrigerant in its sealed system, which is environmentally friendly. The appliance features a control panel for various settings, including Smart ECO mode, Fast Freezing mode, Fast Cooling mode, and Vacation mode, allowing users to optimize performance and energy consumption based on their needs.

The refrigerator's internal components include a light, lighting switch, fridge glass shelves, a vegetable and fruit crisper cover, a vegetable and fruit crisper, freezing drawers, and fridge door shelves. These components are designed to help organize and store food efficiently. The appliance also incorporates safety features such as a door open alarm, power cut memory, and power-on delay to protect the compressor. In case of faults, an alarm system displays error codes (E0, E1, E2, EH, or EC) to indicate issues requiring service.

Usage Features

  • Smart ECO Mode: This is the default operating mode when the refrigerator is first connected to power. In this mode, the fridge compartment is set to 4°C and the freezer to -18°C, optimizing efficiency and performance. Temperature settings cannot be changed while Smart ECO mode is active. To activate or deactivate, press the Function key until the Smart symbol flashes, then confirm with the OK key.
  • Fast Freezing Mode: When enabled, the freezer temperature is set to -32°C for 26 hours. This rapid cooling helps preserve food nutrition and freshness. After 26 hours, the function automatically turns off. It can also be manually turned off by pressing the Function key until the Fast Freeze symbol flashes and confirming with the OK key.
  • Fast Cooling Mode: This function sets the fridge temperature to 2°C for quick cooling. Similar to Fast Freezing, it can be activated and deactivated via the Function and OK keys.
  • Temperature Setting: Users can manually adjust the temperature for both the fridge and freezer compartments, provided Smart ECO, Fast Freezing, or Fast Cooling modes are not active.
    • Fridge Compartment: Press the "fridge" key to cycle through temperature settings (5°C→6°C→7°C→8°C→OF→2°C→3°C→4°C→5°C). "OF" indicates the fridge compartment is switched off, stopping cooling. Users are advised to remove all food before using the "OF" function. The set temperature becomes active after 5 seconds.
    • Freezer Compartment: Press the "freezer" key to cycle through temperature settings (-18°C→-17°C→-16°C→-24°C→-23°C→-22°C→-21°C→-20°C→-19°C→-18°C). The set temperature becomes active after 5 seconds.
  • Vacation Mode: In this mode, the fridge compartment is set to 14°C, and the temperature settings cannot be changed. It is recommended to remove all food from the fridge compartment before activating this function. Activation and deactivation are done through the Function and OK keys.
  • Door Open Alarm: If a refrigerator door remains open for more than 3 minutes, a buzzer alarm will sound continuously. Pressing any key button will temporarily stop the alarm, but it will resume after 3 minutes if the door is still open. The alarm stops once the door is properly closed.
  • Power Cut Memory: The refrigerator retains its previous settings after a power failure, restoring them once power is re-established.
  • Power-on Delay: To protect the compressor, it will not start immediately after a short power failure (less than 5 minutes). It will restart after 5 minutes.
  • Over-temperature Alarm: After a power outage, if the freezer sensor temperature is higher than -10°C, the freezer zone digits on the display will flicker. Pressing any key will show the freezer temperature, and the normal display will restore after 10 seconds or another key press.
  • Fault Alarm: If error codes (E0, E1, E2, EH, or EC) appear on the display panel, it indicates a fault with the refrigerator, and users should contact CHiQ service for assistance.
  • Energy Saving Tips:
    • Allow hot foods to cool to room temperature before placing them in the refrigerator.
    • Avoid overloading the refrigerator to prevent the compressor from working harder.
    • Properly wrap foods and wipe containers dry to reduce frost build-up.
    • Organize and label food to minimize door openings and search times.
    • Remove multiple items at once and close the door promptly.
  • Door Reversal: The manual provides detailed instructions for reversing the door swing, requiring specific tools and spare parts from the accessory bag. This process involves disassembling and reassembling hinges and door components. It is recommended to contact a qualified technician for this task unless the user is confident in their ability to perform it.

Maintenance Features

  • Cleaning the Refrigerator:
    • Before cleaning, turn off and unplug the refrigerator from the wall outlet.
    • Remove all food content.
    • Wash the interior with a damp cloth soaked in lukewarm water and dishwasher liquid. Avoid using chemical detergents that could damage the fridge's coating.
    • Keep the door gasket (seal) clean to ensure efficient operation and prevent dislodging or tearing.
    • Dry the interior and exterior with a soft cloth.
  • Vacation Time:
    • Short Vacations (less than three weeks): Leave the refrigerator operating normally.
    • Long Vacations (several months): Turn off and unplug the unit, remove all food, and clean and dry the interior thoroughly. To prevent odors and mold growth, leave the door slightly open, blocking it if necessary.
  • Repositioning and Relocating the Refrigerator:
    • Unplug the power cord.
    • Remove all food and drinks.
    • Securely tape down all loose items inside and tape the doors closed.
    • It is recommended to keep the refrigerator upright during transport. If laid down, lift it upright immediately after moving and wait at least 24 hours before plugging it in.
  • General Notes:
    • Storing large quantities of food directly in front of the air vent can hinder cooling efficiency by affecting airflow.
    • Allow 6 hours for temperature to stabilize after adjusting thermostat settings.
    • Avoid frequently opening and closing the door, as this increases internal temperature.
    • Be aware that different sections of the refrigerator compartment may have varying temperatures; the back wall and lowest shelf are typically the coolest, while the top door rack is the warmest. Avoid placing raw vegetables too close to the coolest areas to prevent frostbite.
    • If the fridge needs a manual defrost due to excessive moisture blocking the air channel, transfer food to another fridge or a container with ice, unplug the unit, and leave both doors open for 24 hours. Then, plug it back in.

ChiQ CBM396NW Specifications

General IconGeneral
ModelCBM396NW
CategoryRefrigerator
Total Capacity396 L
ColorWhite
Number of Doors2
Defrost SystemFrost Free
Voltage220-240 V
Frequency50 Hz
RefrigerantR600a
Climate ClassT

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