SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty; discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a valuable clue to
the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
DaimlerChrysler and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. Authorized
dealers have the facilities, factory-trained technicians,
special tools, and the latest information to assure your
vehicle is fixed correctly and in a timely manner.
DaimlerChrysler has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the DaimlerChrysler Corporation. If a
special circumstance occurs that requires information
from the DaimlerChrysler Corporation, we have asked
the dealer’s service management to make the contact on
your behalf.
236 IF YOU NEED CONSUMER ASSISTANCE
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