REPORTING SAFETY
DEFECTS IN THE 50
UNITED STATES AND
WASHINGTON, D.C.
• If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety
Administration (NHTSA) in addition
to notifying the manufacturer.
• If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a
recall and remedy campaign.
However, NHTSA cannot become
involved in individual problems
between you, your authorized dealer,
and the manufacturer.
• To contact NHTSA, you may either
call the Auto Safety Hotline toll free
at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from
http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers
who wish to report a safety defect to
the Canadian government should
write to: Transport Canada, Motor
Vehicle Defect Investigations and
Recalls, 2780 Sheffield Road, Ottawa,
Ontario K1B 3V9.
TIRE WARRANTY
Tire Limited Warranty And
Adjustment Policy
• When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer’s “Limited
Warranty Program”, you may be
eligible for a free tire replacement or
a comparable new tire on a “prorated
basis”.
• Certain conditions, such as irregular
wear or tire damage due to road
hazards, collision, improper inflation,
intentional alteration, and misuse,
are excluded from the Limited
Warranty Program. The Limited
Warranty Program expires when your
tires either wear to a specified tread
depth, and/or after a period of time
from the date of purchase, as stated
in the Tire Warranty on the DVD.
NOTE: Refer to the Tire Warranty
on the DVD for specific information
relating to the manufacturer’s
limited warranty for the tires
installed on your vehicle. The DVD
can play on any computer or DVD
player. If you have any questions
regarding the limited tire warranty
coverage, contact your local
Chrysler dealer or your local
authorized tire dealer. If you cannot
access the DVD and would like a
paper copy of the limited warranty
for the tires installed on your
vehicle, call 1-800-922-1997 (U.S.)
or 1-800-387-1143 (Canada) or ask
your Chrysler dealer.
65
CONSUMER ASSISTANCE
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