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Feature Description:
Call Forwarding Always 
Call Forwarding Always enables a user to redirect all incoming calls to another 
phone number. Users have the option to activate and deactivate the service by 
dialling the feature code.
Call Park/Retrieve 
Enables a user to hold a call and to retrieve it from another station within 
the group. To park a call, a user depresses the hold key and dials the call 
park feature code. The call is parked and the caller is held. To retrieve the call, 
the user goes to any phone in the group and dials the call retrieve feature 
code,followed by the user’s extension. The call is retrieved and connected to 
the retrieving user.
Call Pickup 
Enables a user to answer any ringing line within their pick up group. To  
pickup a ringing call, a user dials the call pick up feature code. The user is then 
connected to the caller. If more than one line in the pickup group is ringing, the 
call that has been ringing the longest is answered.
Call Return 
Enables a user to call the last party that called, whether or not the call was 
answered. To call back the last party that called, the user dials the call recall 
feature code. The system stores the number of the last party to call, and 
connects the user to that party.
Do Not Disturb 
Allows users to set their station as unavailable so that incoming calls are given 
a busy tone. Users have the option to activate and deactivate the service by 
dialling a feature code or configuring the service via their web interface. A 
status indicator on the Toolbar identifies whether this service is enabled.
Voicemail 
By accessing the Voice Portal from any phone, users can listen to, save, and 
delete each message, as well as move to the previous or next message. During 
the playback of a message, users have the option of skipping forward, skipping 
back, or pausing. Replies to message senders can be sent, and messages can 
be forwarded with an introductory message to one or more group members, 
or to the entire group. The Voice Portal also enables users to record their name 
and multiple personal greetings for busy and unavailable.
For further information please contact your account manager in the first instance or our 
helpdesk as below:
Email: service.desk@gcicom.net | Service desk direct dial: 0844 443 3538