Cisco PDS3121 - Troubleshooting Guide; Restarting the Set-Top Box; No Picture Issues; No Color Issues

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User Manual for Cisco PDS3121 Set-Top Box
TROUBLESHOOTING
If you run into any problems using the set-top box, try restarting the device first. We have also included a few tips for
handling certain problems.
RESTARTING THE SET-TOP BOX
• Youcanrestartthedeviceinthefollowingtwoways:
• ByDisconnectingandreconnectingthepowercablefromthepoweroutletorthedevice,or
• UsingtheSettings>Technicalsettings>System>Rebootmenu.
NO PICTURE
• VerifythattheTVandthereceiverarepluggedintoanelectricaloutletthatisnotcontrolledbyawallswitch.
• Verifythatbothdevicesareturnedon.
• VerifythattheTVandtheset-topboxareproperlyconnected.
• VerifythattheTVissettotheproperinputchannel.
NO COLOR
• VerifythatthecurrentTVprogramisbroadcastincolor.
• AdjusttheTVcolorcontrols.
• Verifythatallcablesareproperlyconnected.
NO SOUND
• Verifythatallcablesareproperlyconnected.
• VerifythattheTVissettotheproperinputchannel.
• VerifythatthevolumeisturnedonbothdevicesandthattheMutefunctionisnotturnedon.
THE SET-TOP BOX IS NOT RESPONDING TO THE REMOTE CONTROL
• Removeanyobstaclesbetweentheremotecontrolandtheset-topbox.
• Checkthebatteriesandreplacethem,ifneeded.
• Placethereceiverclosertotheedgeoftheshelf.
• SomeTVs(particularlyplasmas),caninterferewiththeoperationoftheremotecontrol,becausetheyalsotransmitIR
signals. Try to move the set-top box.