Set up
Got everything? 3
Setting up 3
Check that you’re set up for the Cloud Voice Service 4
General information 5
WHAT’S IN THIS GUIDE.
999 or 112 emergency calls.
Your BT Cloud Voice phone number is registered to a specific address, so when you make a 999 or 112 call
from your phone number, that’s the address the emergency services will see. If you use your BT Cloud Voice
service at a different address, the registered address does not automatically change. So if your work
location changes let your BT Cloud Voice service administrator know as they might also need to change your
registered address.
You might not be able to make 999 or 112 calls when there’s a power or network failure or if using the
service through an app on a mobile device.
NEED
HELP?
EMERGENCY
CALLS.
If you have any problems setting
up or using your Polycom IP
Phone, contact the IP Comms
Service Hub on 0800 389 0537
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