Citrix HDX RealTime Media Engine User Manual

BYOD Instructions for Installing the Citrix HDX RealTime Media Engine
for Windows 2.4
Introduction:
The Citrix HDX RealTime Media Engine (RTME) has been deployed to LBI workstations to optimise
audio-video conferencing via Skype for Business when working remotely. This guide will walk the
reader through setting up the required components on users’ personal Windows devices before
using Skype for Business in Citrix for the first time. Successful completion will ensure the reader’s
audio-video experience is of the highest quality possible on this platform when using their own
Windows device.
Assumptions:
 The reader has previously used Skype for Business in the office.
 The reader has previously used Citrix for remote access from their personal Windows device.
 Citrix Receiver is already installed and in use on your Windows device (for accessing
https://WFH2.islington.gov.uk.)
 Your device has a functional webcam set up with up to date drivers installed.
 You possess a suitable USB headset and its drivers are installed on your Windows device.
(3.5mm earphones should function but cannot guarantee audio quality. It is not recommended to use built-in
device microphone and speakers.)
Before you begin…
 Close any Citrix applications currently open and fully log off any sessions.
 If possible, print these instructions off or make them accessible to you from another
platform outside of Citrix.
 Make sure that any local instance of Skype for Business is NOT running. If it is it will cause
a conflict when using Skype for Business via Citrix and you be asked to close the local
instance. (See the Troubleshooting section below for more details.)
 Where possible it is recommended you use a wired network connection instead of Wifi.
 Connect your headset to your computer.
Steps:
1. From your preferred web browser, browse to https://tinyurl.com/ydc7e36x
(For reference, the full actual address is https://www.citrix.com/downloads/citrix-receiver/additional-client-
software/hdx-realtime-media-engine-24.html)

Citrix HDX RealTime Media Engine Specifications

General

Media Types	Audio, Video
Compatibility	Citrix Virtual Apps and Desktops
Protocol Support	RTP
Codec Support	H.264, G.722, Opus
Platform Support	Windows, Linux, macOS

Summary

Citrix HDX RTME Installation and Configuration

Step 1: Access Download URL

Navigate to the specified tinyurl link using your preferred web browser.

Steps 2-4: Download and Launch Installer

Locate the HDX RealTime Media Engine 2.4 for Windows, download the file, and launch the setup wizard.

Steps 5-6: License Agreement and Installation Readiness

Accept the End-User License Agreement and confirm readiness to install the application.

Steps 7-8: System Prompts and Installation Completion

Approve User Account Control prompts and click 'Finish' upon successful installation.

Steps 9-11: Pre-Login Checks and Access

Ensure local Skype is closed, access the remote portal, and locate the Skype for Business icon.

Steps 12-13: Firewall and Device Permissions

Grant Windows Firewall access to Citrix components and permit microphone/webcam usage.

Steps 14-17: Skype for Business Configuration

Configure Skype for Business settings for video device, audio device, speaker, and ringer.

Steps 18-21: Sign-in and Initial Use

Close the options window, sign into Skype for Business with your organizational credentials.

Steps 22-23: Verify Installation and About Information

Check for the 'bowtie' icon in the system tray and view component details via the 'About' option.

Troubleshooting and Status Information

Troubleshooting: Local Skype Conflict

Addresses the critical warning when local Skype for Business conflicts with the Citrix version.

HDX RTME Connection Status Indicators

Explains the meaning of various connection status icons for the RealTime Media Engine.

Glossary of Terms

Defines key terms used in the document, including BYOD, HDX, RTME, and RTC.