Classic Flame 23EF010GRA - User Manual

ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service: email: twinstarhome.com
in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-374-9203
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS,
ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER
ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente: Correo electrónico: twinstarhome.com
Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-374-9203
STOP
STOP
PARE
PARE
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE
SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle : courriel : twinstarhome.com
pour le service en anglais, appelez au: 866-661-1218
pour le service en espagnol, appelez au: 866-661-1218
pour le service en français, appelez au: 866-374-9203
ARRÊT
ARRÊT
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO

Summary

Customer Service and Troubleshooting Contact

Contacting Customer Support

Provides email and phone numbers for customer service inquiries in English, Spanish, and French.

Consumer Safety and Important Warnings

General Safety Precautions

Read manual before installation/operation; follow warnings to prevent shock, fire, injury, or life loss.

Flammable Material Restriction

Do not store or use gasoline or flammable liquids near the appliance.

Important Safety Instructions

General Safety Precautions

Covers basic precautions for operating the appliance to reduce risks of fire, shock, and injury.

Appliance Usage Restrictions

Details prohibited uses, locations, and conditions for safe operation, including covering the heater.

Cord and Extension Cord Guidelines

Instructions on cord placement, avoiding extension cords, and specifications if one is used.

Grounding Instructions

Installation Procedure

Mantel and Insert Placement

Operational and Safety Guidelines

Troubleshooting Common Issues

Provides solutions for common problems like no power, no flame effect, or heater not working.

Electrical Connection and Safety

Replacing Light Bulbs

Main Light Bulb Replacement

Operating Instructions and Control Functions

Control Panel Overview

Explains how to access and use the control panel for power, heater, temperature, and flame settings.

Heater and Temperature Control

Maintenance and Safety Warnings

Electrical Safety Warnings

Advises on electrical repairs, wiring compliance, and handling units exposed to water.

Warranty Information

Basic Warranty Terms

Obtaining Warranty Service

Información de Garantía (Español)

Términos Básicos de Garantía

Solicitud de Servicio de Garantía

Classic Flame 23EF010GRA Specifications

General

Brand	Classic Flame
Model	23EF010GRA
Category	Indoor Fireplace
Language	English