Need help?Do you have a question about the ClassicFlame Helen and is the answer not in the manual?
Appliance gets hot; keep combustibles away from front and sides.
Never leave unattended; caution with children. Not for persons with reduced capabilities without supervision.
Unplug when not in use; do not operate damaged units; keep cords away from traffic.
Do not use outdoors, in bathrooms, or near water.
Connect to grounded outlets; follow local codes.
Do not block air intakes; prevent fire hazards.
Do not use near flammable liquids; heed alarm if it illuminates.
Remove and attach the product identification sticker for reference and service.
Register your new purchase online for special offers, tips, and important service information.
Provides contact details for questions, assembly assistance, and replacement parts.
Lists and describes hardware parts (AA, BB, CC, DD) for assembly.
Lists Phillips screwdriver, Drill, Hammer, Level as necessary tools.
Details product components (A-I) with part numbers and quantities.
Instructions for mounting the fireplace on the wall.
Instructions for integrating the fireplace into a structure.
Specifies minimum clearance distances from the fireplace for safety.
Steps for removing bracket, choosing location, and drilling holes.
Attaching bracket, hanging fireplace, and securing glass frame.
Provides dimensions and clearance for built-in installations.
Details wire gauge and breaker requirements for 120V power.
Fastening baffles and steps for removing the power cord.
Details on removing strain relief bracket and power cord assembly.
Connecting power supply wire and securing fireplace unit.
Instructions for hanging the glass front frame.
Instructions for placing crystals, rocks, or logset.
Steps to install and secure the glass panel.
Operates using remote control or control panel.
Controls main power, standby mode, and heater function toggle.
Setting desired temperature and switching between °F/°C.
Cycling through timer settings for automatic shutoff.
Adjusting flame color and brightness levels.
Changing uplight between five settings: Amber, blue, etc.
Instructions for replacing batteries and important handling precautions.
Guidelines for using the 120V power cord and avoiding adapters.
Proper disposal of used batteries for environmental safety.
Warnings about modifications and compliance with FCC/IC rules.
Instructions for cleaning the metal trim using specific products.
Safety precautions for electrical repairs by licensed electricians.
Maintain clearances from combustibles; ensure electrical outlet wiring compliance.
Do not use if water-damaged; disconnect power before maintenance.
Diagnosing and resolving thermostat sensor issues (broken/disconnected).
Resetting overheat protection and addressing no warm air output.
Checking power, ensuring airflow, and resetting for non-working heater.
Addressing issues where flame works but heater does not.
Troubleshooting a non-working remote control, including battery replacement.
Addressing loud noise when heater is on or abnormal noise with flame effect.
Lists replacement parts with part numbers and quantities for different models.
Visual diagram showing the assembly of parts with labels.
Details warranty period, conditions, and limitations.
Excludes other warranties, third-party liabilities, non-accessory use, and voiding conditions.
Provides contact numbers, hours, and types of assistance available.
General| Product Type | Electric Fireplace |
|---|---|
| Fuel Type | Electric |
| Voltage | 120 V |
| Heating Area | Up to 400 sq. ft. |
| Remote Control | Yes |
| Adjustable Flame | Yes |
| Adjustable Thermostat | Yes |
| Timer | Yes |
| Overheat Protection | Yes |
| Power Consumption | 1500W |
| Flame Effect | LED |
| Material | Metal, Glass |
| Safety Features | Overheat Protection |
| Heating Capacity | 1500W |
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