750-204
Profire D/LND
9-3
9.3 — Return Goods Procedures (Credit or Replacement Parts)
1. Remove the motor from the unit and take the motor to a Manufacturer Authorized Service Station.
2. The Service Station will determine the warranty status be installation date of the unit, and date of failure,
along with the age of the motor, determined by the code date.
3. If the unit is within warranty, the unit will be inspected for cause of failure and repair requirements.
4. If the units is within warranty limitations, the service station will repair on a “No Charge” basis.
5. If the repairs are extensive, the Service Station will contact the motor manufacturer warranty manager to
decide if the motor is to be repaired or replaced.
Exception to the Above Procedure:
Emergency situations may dictate that because of the distance between user and authorized Service Stations,
severe damage or interruptions may result.
The following procedure should be used:
1. Select a knowledgeable motor repair shop.
2. Repair shop to contact motor manufacturer warranty repair manager, detailing repairs necessary along with
the complete nameplate data before any repairs are made.
3. If any problems occur, the CB Profire Parts Department will provide assistance.
Failure to Follow the Next Procedure Will Result in Repairs Being Made at the Customer’s Expense
*Marathon Electric - Electric Motors Warranty Repair Procedure
The following procedure must be used for proper replacement and/or repair of Marathon Electric Motors that
have failed under warranty.
1. End user will remove motor from unit and take failed motor to Marathon Electric authorized service station.
2. Service station will determine warranty status by installation date of unit and date of failure along with age of
motor determined by date code.
3. If within warranty limitations, unit will be inspected for cause of failure and repair requirements. Determina-
tion will be made that failure was caused by defect in materials or workmanship and not by misuse, abuse,
accident, or other exclusions listed in our warranty.
4. If minor repair is required, service station will repair motor and return to user on a “no charge” basis.
5. If major repair (rewind) is required, service station may:
A) Rewind motor and return to user on a “no charge” basis if user requirement is not an emergency and repair
can be made within Marathon Electric price guidelines, or
B) Nameplate will be removed and along with a report of cause of failure will be given to the user.
6. User will present nameplate and report to distributor.
7. Distributor will furnish user with a new motor, no charge, either from his inventory or secure replacement unit
direct from parent organization.
*Marathon Electric
Warranty Repair Procedure, DPN-79-113
Electric Motors, 48-215 Frame
To Next Page
Loading...