CleaverBrooks ProFire D Series - Return Goods Procedures for Parts

Parts Lists and Drawings
9-2
750-204
Profire D/LND
Ground shipments to Wisconsin and bordering states will be shipped the same day upon request.
All parts orders and exchange parts must be sent to:
Cleaver-Brooks
351 21st Street
Monroe, Wisconsin 53566
Plant Phone: (608) 325-3141
Fax: (608) 325-4379
Parts Direct: (608) 325-5003
Fax: (608) 329-3190
9.3 — Return Goods Procedures (Credit or Replacement Parts)
Defective Warranty parts or parts to be repaired are not to be returned to the Parts Department without calling
for a Return Goods Authorization Number.
1. Before any item is returned, please call the Parts Department to obtain an RGA (Return Goods Authorization)
Number. Please have the following information available when calling:
A) Item Part Number
B) Description of Item
C) Reason for the return with a full description of the defect(s)
D) Parts Order or Sales Order on which the item was purchased
E) Name, address, and date of installation
F) Indicate if a credit or a replacement is to be issued
2. Once an RGA number has been issued, the item may be returned. You will have thirty (30) days from the
RGA date of issue to return the item. After the thirty days there will be a 10% handling charge.
3. Returned goods must have the RGA number appearing on the address label attached to the outside of the box
being returned. If the RGA number is not on the label, your credit may be delayed and there will be a $50.00
service charge for paperwork. All new parts returned to the factory will be charged with a 25% restocking fee.
Please Note:
Failure to provide complete and correct information may result in delayed or credit refusal.
Return of warranty parts: Warranty parts must be returned to the factory freight prepaid within thirty (30) days
after a new part has been received or there will be a 10% handling charge.
Shipping charges: On a warranty part, we will assume standard shipping charges. This does not include special
handling such as air freight, U.P.S. Next Day Air Service, or U.P.S. Second Day Air Service, etc.
Motor Warranty Policy:
The following procedure must be used for proper replacement and/or repair of electric motors that have failed
under warranty.