3. “Flame Rod” out of place due to
rough transit/handing of the
product. This issue can be corrected
as simple as removing the glass,
flipping the fireplace upside and
down, removing a set of screws
that are holding the bottom frame
plate and placing the flame rod
back into place.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
2. Push the flame button to high
4 Log set and /or is not glowing.
1. Wiring is loose
2. Ember is off mode
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
5 Remote control
does not work.
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or
sensor
1. Replace batteries in remote
control.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.
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