You can report a device as stolen by calling Clover Customer Support. You can find the Clover
Customer Support number by logging into your merchant dashboard. It is displayed at the top
right corner of the screen. You can also send an email to support@clover.com. (For more
information, see: How do I contact Clover Customer Support.)
How can I order a replacement device?
When you report a device stolen by calling Clover Customer Support, the Customer Support
agent will help order a replacement device.
How soon will I get a new device?
This may vary based on specific contract plans/resellers, but replacement devices are usually
received within 24-48 hours after Customer Support initiates a replacement.
Can someone else use my stolen device?
Once your device is marked as stolen in Clover’s system, no one else will be able to use your
device. However, if your device is not Password protected, or someone is able to log into your
device before you report your device stolen or before the device becomes marked as stolen,
they could use your device.
NOTE
It is recommended that a unique Passcode be set for each employee, manager and owner to
access your device(s). This also enables tracking of employee activity if needed. (see how to
Create / Edit Employee Information)
Can I disable my stolen device on my own?
Unfortunately, there is no way for you to disable your stolen device on your own. When you call
Customer Support, Clover will disable your stolen device.
Is my information safe?
Unique employee, owner, and manager Passcodes will help keep your information from being
accessed without your permission. Once a device is marked as stolen, all information
associated with the merchant account (i.e., orders, payments, reporting, settings, etc.) will be
wiped from the device. Account information remains intact.
What if an employee Passcode was not required? What information will be open to the
thief?
Any information or actions that the employees or the employee role has permission to view and
do would be available to the thief until the device is reported stolen.
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