6. Device Encryption Issues
6.1
Instructions for responding to POI device encryption failures
In the unlikely event encryption and decryption fails, the transactions will not be processed.
The merchant will be unable to process the transaction and will be prompted to re-enter the
transaction. The merchant should contact Support through their device, the support email at
support@clover.com or contact support at (855) 853-8340.
6.2
Instructions for formally requesting of the P2PE solution provider that P2PE
encryption of account data be stopped
Merchants do not have the ability to turn off encryption for Clover. All transactions require
TransArmor encryption and decryption in order to be processed.
P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018
© 2018 Clover Network, Inc. All Rights Reserved. Page 67
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