SHENZHEN CNCOTE TECHNOLOGY CO., LTD
Website: www.cncote.com Attn: Jack Foo,
Skype, cncote01, whatsapp, 008613480148499, email, jackfoo168@gmail.com
2) Check whether SIM card is installed correctly, please refer to the installation manual;
3) Check whether the power switch is toggled to “ON”, the switch is in the left of the SIM
card’s slot.
4) Whether ACC ignition cable is connected, please turn on the ACC with key after it is
connected.
5) Check the LEDs’ status. In normal working status, the red LED is in solid bright or
flashing; green LED and blue LED are both in solid bright.
6) Check whether GPS is located, if not, please drive to the open areas for positioning.
10.2, If it is “offline” status in platform:
First of all, check the three LED’s status. If it is not convenient to check that，please check
the SIM card status :
1) Call the SIM card number of the device to check whether you can get through;
2) Check whether the vehicle is in no GSM area, such as basement;
3) Check the GSM/GPS disconnection area, whether it is all disconnected or few of
them disconnected, to make sure whether it is the fault of operator’s internet.
4) Check whether your SIM card charge is overdue;
5) Check whether the SIM card supports GPRS;
6) Check the parameter setup, whether the device IMEI number, GPRS sending interval
is correct.
10.3, If the device’ GPS function is normal, but can not locate for a long time, please
check whether the installation setup of device is correct:
1) Please make sure the GPS antenna face is up;
2) Please make sure there is no electromagnetic wave- absorbent object (metal) above
the device, especially the thermal-protective coating on the windshield, it may affect the
GPS reception of the device;
10.4, If GPS can not receive the signals normally (there is high building around to interfere
with GPS reception), please drive to the open areas for positioning. Generally, it needs
1-2 minutes to receive the first coordinates.
10.5, If GSM can not receive the signals normally, please check whether SIM card is
installed correctly or there is no GSM signal at the location you are, such as basement
parking, please drive to a place covered by GSM signal reception.
10.6, When cell phone with special number receives tele- cutoff alarm SMS, please make
sure whether it is illegal wire cutoff, or the FUSE on power line is blown. If the FUSE in it is
blown, please contact your distributor to exchange with the same model FUSE, after the
internal trouble is shoot, it can be power on to work again.
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