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TROUBLESHOOTING
The player will not play my video le.
Ensure that the video le will play on your computer using Windows Media Player 10. If the
le works on the computer, use the same computer to convert the video.
I cannot transfer les to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly
installed.
Ensure that the supplied USB cable is securely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to
your computer.
Ensure that the player’s memory capacity is not full.
Ensure that there are less than 2500 items loaded on the player.
I transferred les to my player but they are missing from the Music Library
Ensure that the le in a supported format (MP3, AVI, JPG, WAV, WMA).
Ensure that there are less than 2500 items loaded on the player.
If the player is in MTP mode, ensure that there are less than 2500 items loaded on the
player.
I cannot see some les on my computer.
Ensure that the correct USB mode is in use (MSC or MTP). Files transferred in one mode will
not be seen when connected in another mode.
The player has malfunctioned.
Reboot the player (slide and hold the Power/Lock switch to the right for several seconds).
Try updating the player’s rmware. Please refer to the Firmware Update section of this man-
ual for detailed instructions.
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