8
Problem Cause Possible Solution
No sound/weak
sound
Weak or dead battery. Replace battery.
Volume too low. Turn up volume.
Magnet is too weak. Contact your hearing care
professional.
Feedback (whistling)
Hat, glasses or other object in
contact with sound processor.
Relocate or remove the object.
Battery door in wrong position. Close battery door.
Sound is distorted or
intermittent
Too high volume. Decrease volume.
Weak battery. Replace battery.
Sound processor
repeatedly
falls off
Magnet is too weak. Contact your hearing care
professional.
Persistent skin
irritation
Magnet is too strong. Contact your hearing care
professional.
Sound processor does
not work
Sound processor not turned on. Turn on sound processor.
Battery door is not completely
closed.
Gently close the battery door
completely.
Dead battery. Replace battery.
Battery inserted wrong way. Make sure battery is inserted
correctly.
Key lock is activated. Deactivate key lock.
Troubleshooting
Battery function can be related to a number of
problems, such as no sound, intermittent sound
and crackling/buzzing. A new battery is often the
solution.
If the possible solutions in this chart do not
solve your problem, please see your hearing care
professional for further assistance.
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