18 Troubleshooting
NTD Switch is connected to the monitor by USB-C cable, but it
does not work.
1. Please use the orignal USB Type C cable we provide to
connect the monitor to NTD Switch, please refer to Page 7.
2. Please use NTD Switch original PD wall charger to power on
the monitor instead of the charger we provide.
Can the monitor work with Apple iPad and iPhone?
Yes. If the port of iPad is Type-C port, the monitor will work fine
with iPad by single USB-C cable. A Lightning to HDMI adapter
is required for iPhone and iPad with lightning port to work with
this monitor. Please refer to Page 8 and contact us to get the
Lightning to HDMI adapter for free. (service@cocopar.net)
Why the brightness and contrast cannot be adjusted?
The brightness/contrast cannot be adjusted if HDR is turned on
or DCR is turned on. When HDR is set to Auto, HDR will also be
turned on if the input signal is HDR source.
Please refer to Page 11 to reset settings and turn off HDR.
What is the function of Micro USB port? Can it be used to power
on the monitor?
The Micro USB port cannot be used to power on the monitor.
It’s used to connect the keyboard, mouse by an OTG cable.
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