34 Virtua Reference Guide
Troubleshooting
Problem
Solution
System start up fails. Check “Y” power cable.
Verify power selector switches are set properly.
Verify Controller power switch is ON.
Verify Recorder power switch is ON.
Verify Display power switch is ON.
Check Display cables (VGA, USB, Power).
Check Recorder USB cable.
Verify SmartDrive is connected.
Software will not install. Make sure that the eSATA cables are connected to the right connectors.
Drives not found. Make sure the Recorder is powered on before the Controller.
Display is blank. Check Display power switch.
Check Display cables (VGA, USB, Power).
Display does not respond
properly.
Check Display USB cable.
Align Display by touching Align Touch Screen button.
Login fails. Verify username and password.
Verify password case (upper-case and lower-case).
Delete file \profiles\user\user.admin.txt on SmartDrive to restore default
password: codonics.
Network not responding. Check network settings.
Verify network cable is connected.
Verify SmartDrive is connected.
Recorder is not responding. Check Recorder USB cable.
Verify Recorder power switch is ON.
Cycle power on Recorder using Recorder power switch.
Label prints light, has lines,
or is blank.
Replace ink cartridge.
Display shows disc error. Verify correct media type is loaded in each input bin.
Use recommended quality discs.
Handle discs properly when loading.
System responses are slow. Multiple jobs are being processed at the same time.
Large jobs with many images are being processed.
Multiple remote web connections are active.
All registered and unregistered trademarks are the property of their respective owners.
Specifications subject to change without notice. Patents Pending
Copyright © 2007 by Codonics, Inc. Printed in U.S.A. Part Number 900-367-001. Rev. C.
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